Shipping Terms

The relationship between clients, users and the freight forwarder is controlled by:

If you ship outside the EU
For the purpose of proving the customs value, purchasing documents or a copy of the order (e.g. a printscreen or the number of the article on e-Bay), invoice, or another document proving the declared value can be requested by the Forwarder. If the document is not sent or the Customer is not able to provide it, the Customer empowers the Forwarder to determine this value by the Sender, or to open the delivery to get the footing to be able to fill out the customs declaration correctly.

Do you need to explain some of our terms, do not you understand some of their parts?
Do not worry, we will consult them with you. Just call: +49 3583 8355148. The best way is to contact us via e-mail:

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