User Experience

12.2.2019
„10/10 I have been using the services of Mailboxde for about a year or two now and I am really satisfied. Normally I am lazy to write reviews but after my recent experience I really must praise this company. A valuable package got lost after it was handed to a certain delivery service for a return to the seller and neither that service nor the seller would help me out (even though the delivery service in question is the seller's contract partner). I don't live in Germany so there was little I could do from home. Mailboxde went out of their way to help me prove that the package was lost by providing me with necessary documents, information and even contacting the delivery service. I was so pleasantly surprised by their help and patience because that kind of customer support is really rare in this fast age. It is so nice to see a big successful company keeping their human aspect. I am thankful to the employees for all their efforts and I wish the company many more successful business years! :)“ Leona

11.2.2019
„After comparing several parcel forwarding services I decided to use mailboxde. Using the services of mailboxde was a very nice experience, fast delivery and excellent followup. Will use again.“ Andy

8.2.2019
„This was my first experience with a mail forwarding service, and I'm very happy that I used Mailboxde. They offer reasonable prices compared to other similar services that I've come across, and they guide you with clear instructions through every step. My package was delivered to Mailboxde on Friday, and I got the e-mail to confirm my order and shipment on the next working day (Monday morning). The delivery was sent my way on Tuesday. Even though it's not always handled on the same day (and unfortunately I had the weekend in between), I am still content with the swiftness of their service.“ Lizzy, The Netherlands

29.1.2019
„I've learned that with a little patience, these guys do amazing things. Below you'll see my frustrated comment. And you'll also see a quick and helpful response from Ondrej. I should have been more patient. Yes, the staff were a little slow to get back to me, and Ondrej apologised for that. But when they did they continued to be courteous, helpful, and friendly. Sometimes things don't happen as quickly as we would like, and in this case I wish I'd been more patient and I am thankful that Ondrej and his team are more patient with me, than I was with them. And I have to say, I received my package today and could NOT BE HAPPIER with Mailboxde.com. There online tools make it easy to provide what is needed and their staff are great and speak/write in English perfectly (this helps people like me who are terrible with languages, no matter how hard I try). I HIGHLY RECOMMEND THIS SERVICE if you are trying to order goods from Europe and can't get them sent to you. They are NOT EXPENSIVE and make it easy to use. Again, I can't thank Ondrej Krabs and the team enough and have learned a good lesson in patience. I will MOST CERTAINLY be using you guys again and I would not hesitate to recommend you to anyone!!!!!“ August Simonelli

28.1.2019
„Hello I have reloaded my account but I am blocked I have no link to confirm and send the package I do not understand anything, how to do ???“ xav

Answer:
Hello, Your shipment will be sent today. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

24.1.2019
„I ordered a package on December 7th and chose a shipping option that had a maximum listed time of 20 days. After not receiving the package at the stated time I began emailing support. Now, at 30 business days after my order, after multiple unanswered emails, I have just been informed that it will take *eight* to *ten* weeks for my complaint to be processed. I understand that international shipping can come with bureaucracy, but I'm having a hard time rationalizing paying for this service when it might honestly have been faster for me to build a boat, sail across the Atlantic, and buy my item from the store itself.“ Nik B. - United States

Answer:
Dear Nik, I have refunded our processing fees to your PayPal account. I am sorry for this situation. I will check the tracking. You will be notified as soon as we receive new information. Of course I understand you. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

20.1.2019
„You've had my package and money for quite a few days now and have not answered a single email. I'm starting to wonder if this is a scam or not. I don't want it to be, but your lack of response once you have my money, compared to your very good responsiveness prior to getting my money says a lot. It's a shame, and I hope I'm wrong. Please reply. I shouldn't have to resort to public forums.“ August Simonelli

Answer:
Dear Mr. Simonelli, I strongly apologize to you for the waiting. Your customs documents (documents showing the value) are not visible or the file is corrupt. Can you send me a new PDF via e-mail to ondrej.krabs@mailboxde.com, please? The warehouse is closed at weekends and I am able to check your shipment on monday. However, the problem is with us, colleagues must respond earlier in these cases. I have refunded our processing fees. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

16.1.2019
„For the first timer like me, only after a lot of email exchange I started to understand the system. Never clear at the beginning what the final payment will be and when I asked about the final prices with different destinations, the answer was different depending on the personnel asked and even wrong information is given. Although staffs are working hard trying to respond, it takes long time with the exchange even free storage period is expired as the answer has been at times incomplete, wrong, etc. Some examples of shipment (including consolidated shipments, for EU, non EU) should be shown clearly on the initial logged-in page, so that everybody understand what the final payment will look like ( Example of calcuration I mean: shipment to Asia, packet A 2kg, packet B 3kg, processing cost XX euro, postage XX euro (with or without VAT) tax document XX euro Final payment XX euro ) I was surprised to see how many additional cost incurred for consolidated shipment when finally trying to ship it out. Somebody was commenting the same thing. I thought this service is reasonable but for consolidated shipment, I don't think so, and it was not visible at all for me. Please process my request to move the package from non-EU account to my another account(to EU) immediately.“ Angelica

15.1.2019
„Everything went smooth, without hiccups with an online purchase which mailboxde.com forwarded to Romania. Ondrej and his team do a very good job. Will use their service in the future for sure.“ Cosmin

15.1.2019
„quisiera saber si hice el pago corrrectamente, creo que si me podrian informar si lo hice correcto?“ Manuel

Answer:
Dear Manuel, Yes, your shipment will be shipped today. Thank you! Ondrej Krabs, Mailboxde.com GmbH

14.1.2019
„Necesito saber dónde se encuentra mi pedido 1Z495A526892013215 ya que ustedes me confirmaron que aún no les había llegado y por el contrario la empresa me dijo que si lo habían mandado a ustedes, estoy muy preocupada ya que hace un mes de mi pedido y nada, gracias“ Antonia izquierdo Hipólito

Answer:
Dear Antonia izquierdo Hipólito, Your shipment should be delivered today to our waruse. We will inform you. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

13.1.2019
„Vorrei ordinare degli utensili per il fai da te della parkside da lidl.de ma spediscono solo in germania , con mailbox ce modo di pagare un unica spedizione per piu' prodotti?“ Adri

12.1.2019
„great!! shipping, management and shipping options worked like a watch for shipments to Spain. Good job!!“ Pete

7.1.2019
„Great service. Bought second hand shoes on ebay Germany and got them delivered to Taiwan using mailboxde.com. I paid 27 euros for delivery. Shoes were forwarded un 28 December and received on 2 January. Thank-you.“ H Gumeta

6.1.2019
„I'm the member of MAILBOXDE.COM since 2015. This is the best professional mailforvarding service. Absolutely great prices and blazing consolidate/shipping service. Highly recommended!“ Denis P. Moscow

6.1.2019
„hola,en el lugar que he comprado me piden direccion de entrega,que les di la vuestra,pero ademas,me piden direccion de facturacion,debo poner la vuestra u otra diferente??“ juan angel

Answer:
Hello, Use your own billing address in your country, please. Thank you. Best regards, Ondrej Krabs, Mailboxde.com GmbH

4.1.2019
„el pago consolidacion por un año 12.50€ es obligatorio? y para que se utiliza.“ jose antonio

Answer:
Dear Jose Antonio, This service is not mandatory. You can use this service if you wish to consolidate more shipments into one box. Shipment consolidation is a paid service and it costs 12.50 Euros for 12 months from its payment. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

3.1.2019
„¿El pago de los 5 euros es obligatorio para poder realizar el envío? O una vez que ya ustedes reciben el envío ya se paga?“ Noelia

Answer:
Hello, 5 EUR is the price for the optional Automatic dispatch. You do not have to pay for it. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

30.12.2018
„Hola no consigo informacion de mi producto no de mi envio, tengo el track de ups si lo quieren, es un envio desde la web de monsieur cuisine.“ Alberto Prado

Answer:
Dear Alberto Prado, Your shipment has been delivered on 2.1.2019 to our warehouse and shipped next working day to you. I believe that everything is all right. If not, please inform me. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

28.12.2018
„espero solocinar el erropor la confusion del nombre..y poder rectificarlo ..“ jose antonio

Answer:
Dear Jose Antonio, Yes, the problem has been solved, we have contacted you via e-mail. Thank you for your cooperation. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

28.12.2018
„Very fast parcel forwarding to Croatia. Everything went smoothly. Highly recommended service.“ Sanjin

26.12.2018
„sigo sin tener notcias mi numero ID 96320 numero envio 00340434167803782967“ jose antonio

Answer:
Dear Jose Antonio, Thank you for your message. Can you send us a copy of your invoice. If you check the tracking with our ZIP code, you can see the different name of the receiver. The sender made a mistake. Can you inform me via ondrej.krabs@mailboxde.com, please? Sincerely, Ondrej Krabs, Mailboxde.com GmbH

23.12.2018
„Pues hice un pedido para que ustedes me lo enviaran y no figura en su página,estoy un poco disgustada“ Antonia izquierdo Hipólito

Answer:
Dear Antonia Izquierdo Hipólito, Can you send me the tracking number from the seller, please? I can see that you have sent a number of your order. I will contact the sender if they can send us this tracking number. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

Update, 4. 1. 2019:
The seller processed your shipment today. We will inform you when we receive the parcel for you.

23.12.2018
„Hola,he de decir que ha sido toda mi esperiencia con esta empresa muy buena para ser mi primera direccion alemana me ha resultado facil tube dudas y me contestaron mi pedido llego en 4 dias a españa por ups y de precio mejor que otras empresas,todo genial si tengo que pedir en alemania sin duda usare esta empresa he tenido buena esperiencia.¡¡feliz navidad a todos!!“ Felipe

21.12.2018
„Hola me podríais decir cuando llegará mi pedido? Número de factura:RA3824441 número de cliente 95236 Ni se si serán datos suficientes para poder mirarlo, si hace falta mas les digo. Muchas gracias“ Lore

Answer:
Dear Lore, I can see that your shipment was delivered on 2. 1. 2019 in Spain. Ondrej Krabs, Mailboxde.com GmbH

21.12.2018
„como puedo saber si esta el paquete para hacer ingreso de trasporte..“ jose antonio

Answer:
I have answered your question in one answer above in your other post. Ondrej Krabs, Mailboxde.com GmbH

21.12.2018
„El paquete llego a kucera el dia 20 supuestamente a llegado a su empresa.no tengo ninguna noticia de si esta para realizar los tramite. me podris comfirmar si esta pues DHL comfima la entrga.“ jose antonio

Answer:
I have answered your question in one answer above in your other post. Ondrej Krabs, Mailboxde.com GmbH

18.12.2018
„Hola tengo un envío y solo marca como enviado de su almacén pero no aparece en ups me lo podrían mirar gracias nº ups 1Z19078E6851217249 y número pedido 22656545“ Tere luq

Answer:
Hello, The shipment has been shipped and should be delivered on 24. 12. 2018. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

17.12.2018
„Excelente servicio y atencion, muy rápidos y buen precio.“ Carlos , Aranjuez

12.12.2018
„Muy buen servicio, muy contento. Sorprendentemente rapido y eficaz.“ Jose M. , Barcelona, España

11.12.2018
„hola tengo un paquete que no puedo pagar el envio por no tener id de iva he creado otro buzon como se puede relacionar para poder pagar el envio y mandar el paquete box: 95725 y donde esta el paquete es en el box: 91378 y el nº de envio entrante 22656545 gracias“ teresa lu

Answer:
Dear Teresa Lu, my colleague will contact you via e-mail. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

11.12.2018
„Por favor, no consigo que me manden mi robot de cocina, creo que solo me falta el último pago pero no soy capaz de saber desde donde lo realizo. llevo tres semanas sin saber de mi paquete y no lo quiero dar por perdido (que es lo que parece) Creo que podiais tener un traductor de vuestra página. Un saludo“ Galana

Answer:
Dear Galana, After logging in to your account Mailboxde.com click on the link „Recharge“, fill in the amount and let it generate a request for payment to your e-mail. I have already sent you the call for payment now. Do not hesitate to contact us for further details. We can translate your questions. Thank you for your cooperation. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

10.12.2018
„ottimo servizio, bravi.“ Franco P. Cuccaro Vetere

10.12.2018
„Desde el 30 de noviembre mi pedido está en su almacén y todavía no ha salido la verdad es que es un poco frustrante pues he visto que pedidos como el mío de un robot cocina mcc les ha llegado ya. Yo he seguido todos los pasos y rápido , porque me urge. No voy a poder dar buenas opiniones. Si tenía miedo usar el sistema de envío.“ Nieves

Answer:
Dear Sir or Madam, I strongly apologize to you for the mistake, the stronger packaging was not processed correctly in our system, I have released the shipment now. Our fee for the stronger packaging has been removed. You can confirm the shipment now. Do not hesitate to contact us for further details. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

10.12.2018
„ciao, o usato mailboxde sono soddisfatto. Vorrei un aiutino: se ordino 2 articoli e li mandano separatamente a mailboxde, Voi potete unirli in un solo pacco , per pagare una sola spedizione? Grazie“ Franco P. Cuccaro Vetere

Answer:
Hello, shipment consolidation is a paid service and it costs 12.50 Euros for 12 months from its payment. You buy this service by clicking on „Buy consolidation for 1 year“ button and then you will be able to see on your account the button „Consolidate all shipments“. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

7.12.2018
„Hello During the registration, I accidentally indicated the wrong type of user: Company registered in the EU But I am not a company and I need the type of user: Account for shipments to the EU (private person) I understand perfectly that I am wrong At the moment I can not change the type of user. Because of this, I can not reload the account because I do not have VAT ID. How can I change the type of User in my account? Thanks for understanding Best regards“ teresa lu

5.12.2018
„I just wonder how long it takes for you to process a package. My DHL tracking says that the package was delivered to your warehouse and accepted by your employee at 11:07 but the package is still not in my Mailboxde account. I also sent you an email but no response. Kind Regards“ Tine, Slovenia

Answer:
Dear Tine, The goal is to offer you the possibility of shipping the same day when the shipment arrives at the warehouse in Germany. Some days before Christmas there was a delay. However, your shipment was uploaded the same day. Have a nice day! Sincerely, Ondrej Krabs, Mailboxde.com GmbH

30.11.2018
„My registered package 22630420 is lost.“ mailboxde user

Answer:

Dear Sir, I would like to ask you if you have received your shipment last week? I apologize to you for the waiting. Thank you. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

27.11.2018
„It has been my first shipment with them and in my case there is only one word to describe it: AWESOME! It was a shipment to Belgium, it took less than 1 week to have it at home. The transaction was smooth and they provided a very accurate tracking information. I will use their services again if needed, no doubt on that. Thank you mailboxde!“ Roberto Rodriguez Ramos (Spain)

18.11.2018
„Hi Ondrej and team, big fan of your service! But lately I keep running into websites where I cannot enter a secondary address (for my Mailboxde ID number), so have always gotten stuck with just specifying Äußere Weberstr. 57 at best. The auto-fill on these websites likes "Äußere Weberstr. 57" but does not like it when I try to add my ID number. So as a result, I've had a number of mail (mostly letters in envelopes, not packages) that were returned to sender (and the sender notified me via email). I have asked them to carefully add my ID number and resend the mail but many times they are unable to or decided not to respond to me. Are you still rejecting mails that do not have ID numbers? Unfortunately there's nothing to track at this point since the envelope is no longer at your warehouse. Any tips for one of those websites where they auto-fill the address but allows nothing else to be added, or perhaps you can offer a separate service where you would accept ANY envelopes without ID number (and we as customer would email you to claim the envelope? For a small fee?) Please help - I'm sure others may be in the same boat. Thanks!“ James W.

Answer:
Dear James, Thank you for your feedback. Actually, we dont send back shipments, which miss the ID number. We just send back shipments, which are here at the warehouse 70 days and longer. If there is not your ID number but there is your name, we can recognize your account and we add it. If there is not your ID number and also your name is missing, we dont know for who it is and we direct it into the unidentified shipments section, where shipments are 70 days. After 70 days we send it back because the free storage period is over. I am sorry you have some shipments returned and I hope that you can manage next time to have it all correct. Sincerely, Martina, Mailboxde.com GmbH

15.11.2018
„Up until now I've used about 10 times the service from Mailbox.de. All in all really satisfied. Fair prices, fast and reliable service, nothing to complain. Thumbs up guys, maintain the quality now that it's at satisfied levels.“ David K

15.11.2018
„Hi Ondrej and team, big fan of your service! But lately I keep running into websites where I cannot enter a secondary address (for my Mailboxde ID number), so have always gotten stuck with just specifying Äußere Weberstr. 57 at best. The auto-fill on these websites likes "Äußere Weberstr. 57" but does not like it when I try to add my ID number. So as a result, I've had a number of mail (mostly letters in envelopes, not packages) that were returned to sender (and the sender notified me via email). I have asked them to carefully add my ID number and resend the mail but many times they are unable to or decided not to respond to me. Are you still rejecting mails that do not have ID numbers? Unfortunately there's nothing to track at this point since the envelope is no longer at your warehouse. Any tips for one of those websites where they auto-fill the address but allows nothing else to be added, or perhaps you can offer a separate service where you would accept ANY envelopes without ID number (and we as customer would email you to claim the envelope? For a small fee?) Please help - I'm sure others may be in the same boat. Thanks!“ James W.

9.11.2018
„Hello During registration, I accidentally indicated the wrong type of user : Company registred in the EU But I'm not a company , and need the type of user : Account for shipping to the EU (private person) I fully understand that I made a mistake. At the moment I can not change the type of user. Because of this, I can not do recharge of the account because I has no VAT ID. How can I change the type of User in my account ? Thank you for understanding Best Regards U.Yarotski“ Uladzislau Yarotski

Answer:
Dear Mr. Yarotski, Your question was answered via e-mail. Have a nice day! Sincerely, Ondrej Krabs, Mailboxde.com GmbH

4.11.2018
„Everything was super fast, professional and the way that is described on the website. Forwarding to Poland. They got the package, the same day they sent me an email, I paid the fee (the same as calculated before in the calculator) and the next day they forwarded it my way. I recommend this service!“ Marcin

15.10.2018
„Using mailboxde.com frequently since years and everything works well. I can recommend this service! Thank you.“ Josef S. OR-Team Switzerland

13.10.2018
„Used the service to forward a product only sold in Germany. Extremely straightforward, understandable and very reasonably priced. Customer support was helpful, very fast (same or at the latest next working day responses in my case) and pleasant. If I ever need to forward something from Germany, I now know where to turn.“ NT

11.10.2018
„How do i terminate my account? Can't seem to find an option to do that. Appreciate all the help on this issue. Thank you.“ Daniel

Answer:
Dear Daniel, Just send us an email from your registered address, we will cancel your account. Thank you. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

11.10.2018
„Hi, my package has been received by mailboxde but it says i would require a power of attorney letter to send my package over? What is it for? Is there any way to send my package without it? Am quite concerned. Thank you.“ Daniel

Answer:
Dear Daniel, The reason why we need the power of attorney document from you is that the address details are missing the company name Mailboxde.com GmbH. Sign in to your account, click on My Account and upload this completed and signed document. The sending of power of attorney is one-off and is valid for all other shipments. You can upload your power of attorney within 7 days at the latest. The system will allow confirmation of this particular shipment after uploading the power of attorney. Sincerely, Jan, Mailboxde.com GmbH

10.10.2018
„Hi, I've been happy using your services. I have a question about the Stronger packaging (5,00 EUR) Individual Request. How does this work? Is the item removed from the original packaging material (e.g. the original envelope or amazon.com cardboard box that arrives to you) and placed in a stronger packaging box? Or, is the package that arrives to you placed in a bigger stronger packaging? Best“ Steven L.

Answer:
Dear Steven, Thank you for your feedback. Yes, the shipment that arrives is placed in a bigger stronger packaging. Do not hesitate to contact me for further details. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

21.9.2018
„Overall a great experience using Mailboxde.com 8/10 10 shipments arrived without a hitch and got consolidated within a day after my request went out. The package arrived with everything I ordered in it undamaged (Germany to the Netherlands). Small things can always be improved though. -The helpdesk was really quick to respond, but I think some of my questions could've already been answered in the F.A.Q. if that contained more information. -I am, like probably the employees of Mailboxde.com, not an english native speaker, but this was the first time when contacting a helpdesk I really wasn't sure if the employee completely understood what I was asking and the answers seemed a bit vague. Maybe some mandatory english lessons? -The website isn't always to clear, when you're logged in, either. Again, more information (and a clearer design) would be nice.“ Wouter van R, The Netherlands

 
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