User Experience

11.3.2023
„Been using this service for years and each time everything was excellent.“ Luka

23.2.2023
„I am trying to use their service and my package was held hostage. When I paid he shipping rate I was contacted and told that the price was doubled from what I intially paid. Ibstead of answering my questions Jan Ulrich threatened to ship my package back. Use any other service“ Jim Klingenberg

Answer:
Dear Mr. Klingenberg,

Your shipment (to a country outside the EU) is over 1000 EUR. It is therefore subject to special control at the customs office and the need to create export documentation (unlike shipments under EUR 1000). In your case, the customs value is the price actually paid. This is defined by the following customs laws, which I quote below (unfortunately only in German):

Ausgangspunkt zur Frage, was zum tatsächlich gezahlten oder zu zahlenden Preis gehört, ist die Definition in Art. 70 Abs. 2 Unionszollkodex (UZK):
"Der tatsächlich gezahlte oder zu zahlende Preis ist die vollständige Zahlung, die der Käufer an den Verkäufer oder der Käufer an einen Dritten zugunsten des Verkäufers für die eingeführten Waren leistet oder zu leisten hat, und schließt alle Zahlungen ein, die als Voraussetzung für den Verkauf der eingeführten Waren tatsächlich geleistet werden oder zu leisten sind."
Maßgeblich für den Transaktionswert ist somit stets der an den Verkäufer zu zahlende oder bereits gezahlte Bruttorechnungspreis, und zwar gleichgültig, ob die vereinbarte Summe unmittelbar an diesen zu entrichten ist oder ihm mittelbar durch Zahlung an einen Dritten zukommen soll.
Source:
https://www.zoll.de/DE/Fachthemen/Zoelle/Zollwert/Methoden-der-Zollwertermittlung/Transaktionswert-fuer-die-eingefuehrte-Ware/Tatsaechlich-gezahlter-oder-zu-zahlender-Preis/tatsaechlich-gezahlter-oder-zu-zahlender-preis_node.html

Thank you for your understanding.

Yours sincerely,


Ondrej Krabs
Mailboxde.com GmbH

15.2.2023
„Thanks to the team. This is the second year I am using Mailboxde. I noticed that one of the senders did not put the Mailboxde.com GmbH on the package, and the package was shipped to me correctly.“ Deryk

2.2.2023
„My order arrived in Australia 6 weeks after being posted from Germany, a bit slow but I will use mailboxde again.“ Aurel, Perth Western Australia

13.1.2023
„Great and fast service, would recommend to everyone :)“ Leon

9.1.2023
„Using this service just over a year now for 20 Consolidated shipments, never a mistake, never an issue. This is a very reputable Company which can be trusted to receive, store, consolidate and deliver your parcels in a professional and timely manner.“ Nicole, Ireland

24.12.2022
„Toplo preporučam mailboxde za trgovine koje ne dostavljaju izvan Njemačke, prvi puta sam korstio konsolidiranu pošiljku i sve stiglo kako je trebalo“ Mladen, Hrvatska

14.12.2022
„I use this service for about 4 years now , having received more than 20000 worth of bought goods in my account. Then shipped at my home 50 consolidated packages until now and ready to ship the next one! I am obviously happy with their services. There are some minor flaws to their communication forms , but whenever I have sent an email they have answered promptly. Whenever I had an issue (seller did not have right printed information on package) they found my parcels. I would like to have back the button for individual requests , but I can live without it.“ Greek guy

12.12.2022
„Tested in different periods with always reliable and efficient service. I recommend it to everybody!“ Marco P.

12.12.2022
„A reliable and efficient service, it always works great for me. I recommend it to everyone!“ Lazaro R.

8.12.2022
„Used it for the first time ever. Everything was easy to set up and worked flawlessly. Would recommend.“ Filip

7.12.2022
„Great service, my first order to a German address, kind customer service, reasonable prices.“ Roland/Hungary

7.12.2022
„This shipping service worked great for me. Quick turn around time from receiving to forwarding the package!“ Maurice

2.12.2022
„This is the worst reship site in existence. Absurd rules and even more abusrd. service“ Bruno Kuzmanic

29.11.2022
„On 29 11 2022 I received a package from Germany relating to an online purchase from a famous German supermarket chain Unfortunately I have to complain about the fact that the package has been opened and resealed and the cardboard casing has numerous breaks and dents as if had gone through the war“ Giovanni Masala

Answer:
Dear Giovanni, We strongly apologize to you for that damage. May I kindly ask you if you can provide us with detailed photos of the outer + inner packaging? Did you sign a damage report with the courier? I'm looking forward to your reply. Sincerely, Jan Ulrich, Mailboxde.com GmbH

28.11.2022
„This service works wonders for me, I have been using it for a long time now and am still a very satisfied customer!“ Robert

11.11.2022
„Work like a charm, great experience with ordering from google store Germany to Netherlands, will surely recommend!“ Sunil Gouraje

31.10.2022
„Great service, fast shipping and packages arrive safely. Recommend!“ J.B.

20.10.2022
„Great service, thank you!“ Sebastian

29.9.2022
„Excellent service. Reasonable price and easy to arrange, worked great for a 1 kg parcel from Amazon.de to the Netherlands.“ J

21.9.2022
„outstanding company, very profesinal, cost saving company, highly recomended“ S. Navarrete

9.9.2022
„Unfortunately I had a very bad experience All my packages were returned back to Amazon I have asked by email how can I verify my account so they can deliver my shipment I received no answer I am still waiting for my packges to be returned at Amazon so I can get my refund back and also I have not received the refund to my account It was a regretful experience Hope in the future you will have better comunication with the rest of your customers“ Diana Gogota

Answer:
Dear Mrs. Gogota,

I am sending you the bank receipt via e-mail. Your transactions were refunded on 6.9.2022 and 8.9.2022. You prove yourself to us under the name D.I.P. (intentionally we include only the first letters) but you registered the account only under the name G. (abbreviated). Please do not hesitate to contact me if you can explain the situation.

Yours sincerely,


Ondrej Krabs
Mailboxde.com GmbH

16.8.2022
„Fast and reliable service. Highly recommended! I bought an item online in deutschland addressed to my shipping box at Mailboxde. They shipped it the same day they received it. I have received my item in Spain in 10 days. Good job Mailboxde your service and the procedures have been very useful and easy“ Bruno

12.8.2022
„what great communication! quick shipping!!! highly recommend this company!!“ Dawn Peters

13.7.2022
„Thank you for the service that you provide. The service was very quick and free of hassle, and the bottleneck with regards to delivery time was solely the postal service in my own country. Keep up the good work!“ E. B.

12.7.2022
„Once again, MailboxDE team has proven that their service is top-notch and worth every cent! Incoming packages are processed as soon as they arrive and I am able to setup forwarding and pay in time for them to be shipped on the same day. Keep being awesome!“ Kresimir, Croatia

7.7.2022
„Very quick service. Package appeared in my account as soon as it was received. After I filled the shipping details, it was also immediately sent via courier. Everything arrived in good order. Contact with Support was fast and efficient. I can recommend without hesitation.“ Gabriel

27.6.2022
„Excellent service quick response by emails.“ Hossam Nabhani

27.6.2022
„Great, fast service. Highly recomended. MailboxDE recieved my parcel friday, and where shipped to med almost immediately and I got my parcel monday morning. Will most likely use this service again.“ Kristian T, Denmark, www.decathlon.de

16.6.2022
„please close my account“ leon

16.6.2022
„I m getting spam, what should i do?“ leon

Answer:
Dear Leon,

Can you contact us via [email protected], please? I can not find your e-mail in our system.

Thank you.

Sincerely,


Ondrej

20.5.2022
„come mai il mio pacco che avete ricevuto il 10 maggio 2022 ancora non lo fate partire“ filippo mocciaro

Answer:
Dear Filippo Mocciaro,

It is necessary to provide a power of attorney to receive shipments, your address did not contain our company name. My colleague has now sent you a message in Italian. Thank you for your understanding.

Yours sincerely,


Ondrej Krabs
Mailboxde.com GmbH

9.5.2022
„please can u refund my postage“ mr

Answer:
Dear Sir or Madam, Your credit balance has been refunded. Regards, Ondrej Krabs, Mailboxde.com GmbH

21.4.2022
„Sve radi odlično,već 10-tak puta! Excelent service, recommendation.“ Drago_Croatia

16.4.2022
„I have used the service a couple of times, really recommend it.“ Jan K.

2.4.2022
„To Ondrej Krebs. Your service is excellent. Everything works as described on your Website. Quick, efficient and secure. Your handling and shipping costs are very reasonable. You and your employees respond promptly to enquiries. Items are consolidated and repackaged securely and shipped quickly. Packaging is excellent. The Courier I use, UPS is very reliable. I am British. Being able to buy goods in the EU to be shipped by you has solved all the problems I was having following Brexit. I am happy to recemmend you to other British ex-Pats.“ David, Kalymnos

30.3.2022
„Very simple to use and an effective service. I strongly recommend it. Thank you.“ Veronica, Spain

23.3.2022
„First time user. (transfer SHOE BOX) Easy registration process. FAQ with guidance how to use personal MAILBOXDE address/box helpful. Prompt info(mail) with calculated shipping costs (rem.: acceptable postage/service fee) after receiving my package. Instant paying option (Paypal) and next day dispatching to final address. GLS use 4 working days from DE to SI (transported via CZ and HU). Responsive suppport. Will use again. PS I would not wrote feedback if it was not cool service.“ D. Turk, Slovenia

18.3.2022
„Amazing service! Quickest and cheapest option anywhere! Excellent customer service!“ Amr

2.3.2022
Updated on 3.3.2022: El primer envio fue perfecto, sin ningun tipo de problema. El segundo se perdio y me han reembolsado el dinero, por tanto puedo afirmar que Mailbox es un servicio fiable. I have used mailboxde two times. The first one was just perfect, the second one thought the package got lost, but they reinbursed my money, so I can not really complaint. I am sure I will use this service again in the future. David Marín

2.3.2022
„Terrible customer support. They lost my package and now they are ghosting me, if you use this service be warned, if you run into problems you will lose your money and package, they will just stop answering your emails and look elsewhere.“ David Marín

Answer:
Dear Mr. Marin,

Let me explain the situation with your shipment. The address label was missing your ID, which was not provided by the seller. In our system, there is also your namesake to which the shipment was sent. We sent a courier to his address 3 times and we communicate with him via e-mail. Pickup has always been unsuccessful. I know that your shipment can be repurchased, so I decided to replace it with you either financially or buy it again. We accept full responsibility in this matter and at the same time I apologize if my colleague did not answer more often. Please send us your IBAN or PayPal or any further procedure on how you wish to compensate the damage. I am sorry.

With respect,


Ondrej Krabs Mailboxde.com GmbH

23.2.2022
„First I was hesitant, because the handling fee was very low. Then I decided to give it a shot after I asked some questions. The customer service replies fast and to the point, which I really appreciate. I received a mail from Mailboxde within an hour after I received an email from the courier that it has been delivered. It is super easy to top up the credits and make a shipment to The Netherlands. Within a short time I received the confirmation and trackingcode that it was already on its way. I can recommend it to everyone!“ Carmen Wong

22.2.2022
„I can recomend this service to everybody. I use it when Sellers from Germany dont want to ship items directly to Croatia. Or for items that have free delivery in Germany but very expensive cost of delivery outside Germany. So far all my orders are redirected or consolidated in reasonable time and cost. Now, I have question for support team. One of my orders from Amazon.de will be delivered to Mailboxde with significant delay. My order was time sensitive and I want to return it immediately to seller. I dont want to pay for forwarding it to my address in Croatia. How can I return it from Zittau? Thank You!“ Ivo, Croatia

17.2.2022
„This is the first time I use Mailboxde services. The overall experience is positive and I can recommend to everybody. I asked Mailboxde to consolidate three single deliveries. I was notified promptly everytime the delivery arrived to their premises. Once all the parcel got there, I pressed a button to consolidate the deliveries in one and in few hours I received the message that my package was ready to be shipped. I received the package today, after 4 days. The carboard used was robust, packing tape all around. The three boxes fitted perfectly inside the big one, no space was wasted. I chose GLS as courier, which sent me by email the usual shipping notifications. The box was not damage or anything. the same for the items inside it. Cannot wait to do shopping again.“ Salvatore V.

15.2.2022
„Dear Mailboxde, after having used your services several times, I now have a parcel that is from 18.1.21 in Frankfurt. I wish to find out what is the problem with my parcel number CI685341168DE , maybe it has been lost? Could you please assist? Respectfully, Hadar“ Hadar, Israel

Answer:
Dear Mr. Hadar, I can see that your parcel has been delivered on 20.2.2022. Can you confirm this, please? Sincerely, Ondrej Krabs, Mailboxde.com GmbH

10.2.2022
„My first time using the service. I have also ordered an expensive product, and I admit I was a bit afraid. When the product has been delivered to the mailboxde warehouse I chose the carrier and add the strong-box option, so the order has to been reprocessed. I asked for information calling the support phone-number (English), and I received clear answer to my question. Today the order has been delivered to me into a very robust box and everything is ok. The service worked great!“ G.C.

10.2.2022
Updated on 17.2.2022 Got my package after a month but everything was fine and they pay everything. Support was good. Vítor Costa, Portugal

10.2.2022
„Unfortunately I can`t recommend mailbox because for a simple service of forwarding my package from Germany to Portugal they send it to Belgium by mistake and after receiving it back they send it to me but I got the wrong package. So someone out there`s waiting for the item they send to me by mistake and I don`t know where`s mine.. It`s unacceptable! Something so simple like the ID they can`t do the job and now I waste money and time for nothing.. Ok they try to solve the situation via email and they send it to me free of cost but c`mon how can I trust them and use the service if I can`t get my item?? Two big mistakes in my first time using this service and I was afraid before using and now I can see I was right about... Just my two cents about my experience.“ Vítor Costa, Portugal

Answer:
Dear Mr. Costa,

I'm really, really sorry that this problem occurred, of course it's problematic and I'm pretty upset that something similar happened. I am currently dealing with a badly sent shipment with colleagues. We will send it with UPS Express to your address at our expense. If you have paid for our services, we will also refund these costs. I'll find out more in the warehouse on Sunday. I apologize to you. The wrong shipment will be picked up at your place. I will write you an e-mail. It is even possible that I made a mistake myself, last week 70% of employees were ill, but this mistake must not happen.

Yours sincerely,


Ondrej Krabs
Mailboxde.com GmbH

4.2.2022
Updated on 18.3.2022: There was a problem with the shipping as the label said it was delivered to Mailbox.de warehouse while in fact it wasn’t. Mailbox.de helped me and submitted a claim on my behalf to the original sender and to DHL, which resulted in a refund. Albeit it was a long procedure, I am very thankful for the help Mailbox.de team provided during that time and correspondence it had with law enforcement, DHL and the original sender. I look forward to using your service again! Dominik Gleich, Double Lens Solutions d.o.o.

4.2.2022
„My order was delivered (according to DHL tracking last Thursday - 8 days ago), and signed by a person employed at this Company. I have received no updates on my package from MailBox.de, nor are they answering my emails. I have sent 3 emails, and the only response I got is to wait a few more days - that response was 4 days ago. Since that response I have not received answers to my email. This is an important package for me with a value of over 750 euros - I do not understand where the package is now, nor how can I get it. Their communication is practically non-existent, I will not be using this service again and will be seeking legal advice in case my package is not delivered to me.“ Dominik Gleich, Double Lens Solutions d.o.o.

Answer:
Dear Mr. Gleich,

I would like to ask you if you can send me an invoice from the sender, please? I will help you resolve this case. I will then prepare an email for the Sender and at the same time I will complain about delivery through DHL. We have always solved similar cases. You have every right to be upset, only now will I need your cooperation.  

Thank you for your understanding.

With Respect,


Ondrej Krabs
Mailboxde.com GmbH

3.2.2022
„not happy with service, will use other company in future. Disappointed. Not recommend.“ anna

17.1.2022
„I got my order ready to be shipped since past Wend i tried to contact you twice via the normal form but no answers so far. could you kindly let me know if it is all ok and you can ship the box Thanks“ Pier

Answer:
Dear Pierandrea Cipollini, We strongly apologize for the delay in transit of your shipment. The shipment will be posted today. Thank you for your understanding. Sincerely, Jan, Mailboxde.com GmbH

13.1.2022
„Great, trusted and very professional service. Fragile pack was forwarded, everything delivered in excellent condition. Many thanks !!“ Maxim K.