„Dear mailbox support, On the 17th March I have oredered one item (picture in attachment) that was dispatched on 19th March and ready for delivery yesterday on the 20th March. This is the transcript from amazon tracking: Latest update: Tuesday, 20 Mar 18:00Your parcel was delivered Bautzen, DE Carrier: DEPOST, Tracking #: 9999/85/0809543 05:04Parcel left the carrier facility Bautzen, DE Monday, 19 Mar 06:59Parcel has been handed over to the carrier and is in transit The tracking number shows that the item was delivered but I haven't recieved any information from mailbox.de site. May I ask you to check out what happened to this item?“ Vedran
Dear Vedran, My colleague will contact you via email. I would like to ask you if you can send me a valid tracking number. Sincerely, Ondrej Krabs, Mailboxde.com GmbH
„So far, after 4 shipments, everything worked smooth. A fifth is in progress... Very good service. A+++“ Joel E. MQ
„I have ordered an mobile phone with battery in it from ebay, but i wonder if it can be accepted?“ Mika.L
Dear Mika, Thank you for your interest in our services. Unfortunately li-ion batteries are on the list of prohibited goods.See the link below, please:
bb) Electronic devices containing lithium batteries (such as mobile phones or digital cameras) - Deutsche Post banned shipping by air anything containing a lithium battery. Shipment with lithium battery up to 5 kg can be sent via UPS (see UPS instructions). May I kindly ask you if you can send your shipment with UPS?
„I had and item in german ebay whith a seller that dont accept international shipping. With Mailboxde.com I worked things out and I'm very happy with the service! They were very fast sending my item to Portugal. Top service! Great communication too! I'll recomend it to all my friends!“ Luís, Portugal
„Hi, I have an account with your (ID 48099) and the Type of user of my account is "Account for shipping outside the EU" and I cannot forward packages for the EU includes Germany. Can you change the type and let I can send packages to EU and Germany? Thanks.“ Guilherme Resende
„Excellent service and very fast delivery, thanks!“ Lukasz
„Hello, I have had a great experience with your company service, in this moment I would like to tell you that I haven't received the tracking number for my latest shipment, Shipment 22542852, Box: 61718. Could you please email it to me? Kind regards“ Roberto, Mexico
Dear Roberto, We apologize to you for the mistake, the tracking number was sent via e-mail once again. Sincerely, Ondrej Krabs, Mailboxde.com GmbH
„MISE EN DEMEURE AVANT POURSUITES JUDICIAIRES - AUFFORDERUNGSSCHREIBEN VOR EINEM GERICHTSVERFAHREN email@example.com A L’ATTENTION DE Paypal eUrope SARL & Cie, SCA 22/24 boulevard Royal L-2449 LUXEMBOURG. 02/02/2018 Madame, Monsieur, Pour faire suite à nos deux derniers entretient téléphoniques (30 et 31/01/2018) et au chat avec Ebay, JE VOUS METS EN DEMEURE MAINTENANT D'INFORMER LA SOCIÉTÉ avec laquelle je travaille que la transaction est 100 pourcent fiable et authentifié par vos services. La société a saisi ma commande car vous lui avez indiqué que c'était une escroquerie. L'objet est renvoyé au vendeur. Or j'ai payé. Je vous rappelle une nouvelle fois, dans les 2 conversations téléphoniques (45 min + 35 min + 35 min) et lors du chat avec eBay, vous avez passé votre temps à me mentir et m’apporter des éléments qui sont faux. Vous n’avez même pas été capable dans les 30 premières minutes de trouver le débit bancaire que vous avez PRÉLEVÉ sur mon compte !!! LA SOMME EST DÉBITÉE DEPUIS PLUS DE 4 JOURS Vous n’avez répondu à aucun courriel envoyé par le vendeur. J’ai du hurler lors de mon 1er entretien pour avoir votre écoute et comme par magie, le lendemain je reçois plusieurs courriels d’eBay… Vous avez bloqué mon paiement le paiement et vous ne m’avez jamais contacté. Aucun litige nulle part. En votre qualité de commerçant ? JE VOUS METS ÉGALEMENT EN DEMEURE DE ME TENIR INFORMÉ PAR COURRIER ET NON PAS ORALEMENT COMME VOUS ME LE PROPOSEZ . Je conserve par devant moi toutes les preuves (courriels, copie écran des chats…) pour valoir ce que de droit Je garantie l’exactitude de toutes les informations que j’ai donné et je mesure les implications juridique d’un faux témoignage J'informe immédiatement les services français de la Répression des Fraudes COPIE DIrection Répression des Fraude - France AED Direction Répression des Fraude – Luxembourg 01/02/2018 Pour valoir ce que de droit. UBERSETZUNG 02/02/2018 Madame, Monsieur, Nach unseren letzten zwei Telefoninterviews (30 und 31/01/2018) und dem Chatten mit Ebay, ICH BIN SIE NEWS JETZT ZU INFORMIEREN DAS UNTERNEHMEN, mit dem ich arbeite, dass die Transaktion zu 100 Prozent zuverlässig und von Ihren Diensten authentifiziert ist. Die Firma hat meine Bestellung beschlagnahmt, weil Sie ihm gesagt haben, dass es sich um einen Betrug handelt. Der Artikel wird an den Verkäufer zurückgesandt. Und ich habe dafür bezahlt. Ich erinnere Sie noch einmal daran, dass Sie in den 2 Telefongesprächen (45 Min. + 35 Min. + 35 Min. + 35 Min.) und während des Chats mit eBay Ihre Zeit damit verbracht haben, mich anzulügen und mir falsche Elemente zu bringen. Sie waren in den ersten 30 Minuten nicht einmal in der Lage, die Bankeinzugsermächtigung zu finden, die Sie auf meinem Konto VORHERIGEN! DER BETRAG WURDE FÜR MEHR ALS 4 TAGE ABGEBUCHT. Sie haben auf keine E-Mail des Verkäufers geantwortet. Ich musste während meines ersten Interviews schreien, um dein Gehör zu bekommen, und wie von Geisterhand erhalte ich am nächsten Tag mehrere E-Mails von eBay.... Du hast meine Zahlung blockiert und mich nie kontaktiert. Nirgendwo ein Rechtsstreit. Als Kaufmann? ICH BITTE SIE AUCH, MICH PER MAIL ZU INFORMIEREN UND NICHT MÜNDLICH, WIE SIE ES VORSCHLAGEN. Ich halte vor mir alle Beweise (Emails, Screenshot des Chats...), um zu wissen, was das Richtige ist. Ich garantiere die Richtigkeit aller von mir gemachten Angaben und verstehe die rechtlichen Auswirkungen einer falschen Aussage. Ich informiere die französischen Behörden unverzüglich über die Unterdrückung von Betrug. COPIE DIrection Betrugsbekämpfung - Frankreich AED Direktion für Betrugsbekämpfung - Luxemburg 01/02/2018“ Carole
Thank you for your feedback. The sender informed us, if we can stop the shipment and PayPal blocked your transaction. According to our terms you have the right to explain the situation. The sender has confirmed that PayPal has released the transaction and everything is fine. Your shipment is uploaded to your account.
Prohibited & Restricted Goods
Characters of transported deliveries
Shipment which was not paid for properly.
In the case the Forwarder is informed that the shipment has not been paid yet, the Customer is given a 5 days deadline for explanation, remedy and payment via bank account. The payment confirmation must be sent from the e-mail address of the bank of the Customer. If the debt is not paid, the unpaid shipment is sent back to the Sender. In the case of credit card misuse connected with a shipment present in the Collection Depot (based e. g. on information from the provider of the credit cards net), the Forwarder reserves the right to send the shipment back.
I understand that you are angry. Please understand that our service is controlled by the German authorities, and if we receive information about suspected fraud, the shipment can not be processed immediately. This problem was apparently a misunderstanding from the sender and PayPal. Everyone informed us that they have solved the problem, and you yourself explained the problem and helped.
I apologize to you for the administration.
Thank you for your cooperation.
Ondrej Krabs, Mailboxde.com GmbH
„After one month and opened an investigation for my lost package, mailboxde wrote me an email today saying that ups has contacted to them informing that my package has been found, and will be sent today. Fingers crossed. Thank you Lucie (mailboxde) for your help and support.“ Ivan (Spain)
„Preko vas sem iz Nemčije naročil telefon, ki je prišel na moj domači naslov v navedenem času in za nizko ceno (v Sloveniji ga sploh ni bilo mogoče dobiti). Zato vašo storitev močno priporočam. TL;DR Loved it.“ Peter, Slovenia
„My shipment is LOST!! First order and the shipment is lost somewhere between the mailbox warehouse and the delivery place. I am not happy with my case. Lucie from mailboxde is very helpful with the problem, but I am waiting my order since last December 29th and no information. UPS says to me different things from what mailboxde tells me, so I’m so so confused and very very upset. Due I didn’t received my package, ups says they must open an investigation, but I cannot do it cause I’m not the sender. I really don't know whose fault is it, UPS or Mailboxde, but the package is lost. I hope someone of you could resolve my problem because it’s so difficult to be waiting for a package that cost 200€ and you never know if you will find it or not.“
Update: 30. 1. 2018
„After one month and opened an investigation for my lost package, mailboxde wrote me an email today saying that ups has contacted to them informing that my package has been found, and will be sent today. Fingers crossed. Thank you Lucie (mailboxde) for your help and support.“ Ivan - Spain
„My shipment is LOST!! First order and the shipment is lost somewhere between the mailbox warehouse and the delivery place. I am not happy with my case. Lucie from mailboxde is very helpful with the problem, but I am waiting my order since last December 29th and no information. UPS says to me different things from what mailboxde tells me, so I’m so so confused and very very upset. Due I didn’t received my package, ups says they must open an investigation, but I cannot do it cause I’m not the sender. I really don't know whose fault is it, UPS or Mailboxde, but the package is lost. I hope someone of you could resolve my problem because it’s so difficult to be waiting for a package that cost 200€ and you never know if you will find it or not.“ Ivan - Spain
„Outstanding service and contact. Package was forwarded in 2 hours after they received it! Keep up the good work!“ Tomasz, Poland
„Hi, do you ship items that have battery like "Kindle" or smart phone? Is there requirement about shipping this kind of products? (Because on some other germany forwarding sites they require to forward products with only selected courier like Fedex....)“ Lin. C
Dear Lin, The shipment with lithium battery up to 5 kg can be sent via UPS (see UPS instructions). Sincerely, Ondrej Krabs, Mailboxde.com GmbH
„Hello, I have questions. Can I choose which inbound packages are included to consolidation? Also, one time my purchase (from Myprotein) wasn't delivered to my home address (despite I used it) but to a pick-up location (shop) a few km away. Could this happen and cause problems when I use Mailboxde.com address?“ Mikael
Dear Mikael, Thank you for your email. Yes, you can choose shipments, which are consolidated. You do it by this procedure:
1. Click on the "Consolidate all shipments button" in Received shipments section. 2. Find the list of shipments, which appears as being consolidated (on the same page). 3. Click on the "Separate" button next to the shipments, which you dont want to be consolidated.
I am not sure I understand your question about the pick up station. When we forward a shipment to you from our warehouse, we deliver to any shipping address you provide us for the transport. Sincerely, Martina, Mailboxde.com GmbH
„i offered something on ebay and choose "shipping inside germany only", now someone ist using your adress. You are supporting fraud in my opinion.How should i deal with problems when the buyer is in Taiwan? Don´t you think i have reasons to choose my shipping restrictions? Felling great making money on supporting fraud? And all you people using this service, why not respect our restrictions?“ Alex Germany
Dear Alex, I would like to ask you if you can contact me via e-mail and send me further details regarding this problem. I can try to help you. If your item is prohibited for shipping outside Germany, we can stop this shipment (see Prohibited & Restricted Goods). A few of our customers in Taiwan are german citizens as well. I live in the Czech Republic and my personal eBay account is registered in the Czech Republic (czech billing address), however the shipping address is in my company in Germany. I can buy goods in Germany without any problems. If you have a restriction like "Shipping inside Germany for buyers with a german billing address only" and the customer used the billing address (address of residence) in our warehouse, then it is against our conditions and send me more information, please. Thank you. Sincerely, Ondrej Krabs, Mailboxde.com GmbH
„As things go, my shipment was lost. First order and the shipment is lost somewhere between the mailbox warehouse and delivery depot. I am really disappointed since that was my first order and I have few more in preparation. Now I think that won't be the case. I really don't know whose fault is it, UPS or Mailboxde, but the package is lost. Hopefully customer service will be able to find out whose fault it was and offer a refund, but the bitter feeling still remains.“ Danijel Jedrisko, ekranizacija.com
„Thank you very much for great service, great e-mail customer service!“ Dalibor, Serbia
„My first buy in Germany using Mailboxde.com and everything went ok for me.“ Wieger, The Netherlands
„Hello My package was lost. The last update was on 6/12/17 (IPZ-Ffm, Germany) and so far I can not find it. Not in dhl nor in Israel. Order number 22516838.Track number 538175741865 (CL643215345DE).“ Janna S,Israel
Dear Janna, Your shipment was not lost, only delayed. I apologize to you for the waiting. Deutsche Post will inform you and me about the further status of the consignment. Thank you for your understanding. Sincerely, Ondrej Krabs, Mailboxde.com GmbH
„I am very confused from this process. you said that you will ship my Order number 22521420 today, but you didn't and I see that my shipment is in status ready to send now instead of sent. You said that "We checked it all with my colleague again and our manager confirmed us, we can send your shipment". Can you explain me what is going on?“ Zohar
Dear Zohar, Your PayPal account was used for more older accounts and the owner is different. Unfortunately, these checked shipments are delayed. Your shipment has been sent the next working day. Sincerely, Ondrej Krabs, Mailboxde.com
„Works absolutely fine!! Best recommendations from here!!!“ Lasse, Copenhagen
„My first experience with mailboxde.com was great: fast, reliable and with good support. Thank you for your services which I am happy to recommend. Greetings from Portugal“ António O.
„First time I use such a service to import goods from another country and I am so surprised. It is efficient, no problem at all and my package has been forwarded in less than half a day ! Your compagny can be trusted, continue like this and thanks !“ A.Grimault, Grenoble. France
„Please reply, I am from Serbia why can not I add money to my son's account at Mailboxde.com via PayPal account? Maybe because we are from Serbia or? Thank you very much, Nikola“ Nikola Serbia
Dear Nikola, I would like to ask you if you can contact PayPal support in this case. Unfortunately, I do not know the reason. Thank you. Sincerely, Ondrej Krabs, Mailboxde.com GmbH
„Have purchased dozens of goods from Germany and UK, I paid consolidation and consolidated all that then sent them by Deutche Post priority on 25/10 the package arrive on 03/11 into my city in Morocco. This service is great and I recommend to anyone in the world. This was my first experience. Keep going ...“ Abdellatif Ouy***
„Thank you very much for your services! You are amazing! Highly recommended!!! Greetings from Greece.“ Apostolis A.
„Buy in Germany (google.de), delivery in France of 2 parcels. Very fast service, very correct price. Thank you“ Mathias
„Thank u for this service but is that normal ?“ yahya jamaldine
Dear Yahya, The name on the PayPal account (or credit card) must be the same as the customer´s and receiver´s name. Generally it is recommended to pay by bank transfer from your own bank account if you send goods to an address other than your place of residence. Thank you for your understanding. Sincerely, Ondrej Krabs, Mailboxde.com GmbH
„i have aproblem with charge my accounr from PayPal“ yahya
Dear Yahya, The payment has been received from a different credit card holder. The amount was refunded. We can not receive this payment. Thank you for your understanding. Sincerely, Ondrej Krabs, Mailboxde.com GmbH
„Great service, highly recommended.“ Kristijan D.
„These days one must be cautious with e-commerce, but I have to say Mailboxde.com worked like a charm. Thank you very much! I am one happy customer.“ T.L., Finland
„Super fast service, parcel sended at next 14 hr. on working day. Thank you so much! Will repeat with you if needed! Have a nice day!“ M. R., Barcelona
„I got an email last Thursday that my package (22498538, insured to 1000 euros) has been shipped, but when I try to open the tracking link I get an error "Shipment not found." Could you assure me that the package has been sent correctly? Thanks a lot.“ Simon W., Belgium
„My package just arrived, right on time! Excellent and affordable service, would be happy to use it again.“ Simon W.
„One of the best forwarding companies in Europe. Honest and transparents fees, they saved me a lot of money and headaches for purchases from Germany. I highly recommend.“ Mohamed
„Used the service two times in last two weeks for a shipment from seller on amazon.de who can't ship to Croatia. First time I was a little bii affraid if the package will be resend to my adress but it was OK. Yes, You have to be patient with delivery because it takes few days more than expected. So, dont use it if you have short deadline (like gift present for omeones birthday that is very close to the order date. Postage and handling fee is reasonable fot the service obtained. Package is basicaly the original from amazon. They only put new label with adress over the amanzon's original label. I will recomend this service to my friends.“ Warm greetings from Croatia
„A really professional forwarding company. Have used them for last few years and am very content with the service provided.“ Dave Gabbitas
„I just recharged account having yearly consolidation subscription in mind (it ran out a month ago), but once I wanted to acquire new subscription I had to pay it again by CC although I had more than 35€ credit. I believe subscription should be paid from credit if there is a substantial amount there. Fix it for the future customers. Thank you.“ Josip K.
Dear Josip, Thank you for your feedback. I appreciate it! We will prepare this solution now. Have a nice day! Sincerely, Ondrej Krabs, Mailboxde.com GmbH
„Hello The following shipments haven't show up in tracking system: RC296177926DE RC296177943DE RC296177957DE“ Roberto Maria
Dear Roberto, The last status is: Arrival at international place of exchange on 28. 9. 2017 in your country. My colleague will inform you via e-mail. Sincerely, Ondrej Krabs, Mailboxde.com GmbH
„Happy St. Wenceslas day!“ Branko Dumanovski
Thank you! :) Czech support team
„Used the service for the first time for a shipment of music CDs ordered from a third-party seller on amazon.de who can't ship outside Germany. Very happy and pleased with everything. It's easy to follow and there was no hassle at all. The item arrived well within estimate. Many thanks. ^ ^“ Tim S., Singapore
„I would like to cancel a consolidation. Can you cancelling it? My ID 65304“ Branko Dumanovski
Dear Mr. Dumanovski, the consolidation was cancelled. Sincerely, Ondrej Krabs, Mailboxde.com GmbH
„my parcel Looks deliverd ,someone else signed for it andnow parcel disapaerd. DHL delivered to mailboxde.com got proof from dhl but nobody knows where my parcel is . thats nearly 1000€ missing“ lara
Dear Lara, The shipment was already processed. I strongly apologize to you for the delay. Sincerely, Ondrej Krabs, Mailboxde.com GmbH
„Hello, my ID is 51851. I forwarded two parcels one week ago but they still are "ready to send". I wrote a email and also made a phonecall but nothing helps. You took my credits but the parcels are still in your warehouse. When will you send the parcels???“ Gordon
Dear Sir, we are still waiting for your power of attorney. You was informed via e-mail. The address details are missing the company name Mailboxde.com GmbH. Yours faithfully, Lucie, Mailboxde.com GmbH
„Hello, I would like to cancel a consolidation. Can you help cancelling it?“ Roberto Maria
Dear Roberto, The consolidation was canceled. Sincerely, Ondrej Krabs, Mailboxde.com GmbH
„This Company saved us lots of Time, Money and Headaches. If you need a Service like this... USE MAILBOXDE“ Wiston Flores, USA
„I would like to thank you for an excellent service. Amazon.de didn't ship Lenovo tablets outside Germany so I had to use your service which was great. Free shipping to mailboxde and then about 15 euros to Croatia. Took 2 or 3 days, I forgot exactly. Shipment was in original condition without damages. Thanks a lot.“ Tomislav, Croatia
„I used mailboxde for the first time, and set up my free mailbox in advance. I purchased and ordered a 9kg package of small plastic automotive parts for resale from my supplier near Stuttgart (who does not export) mail the package via DHL to mailboxde which arrived 3 August. I filled out the forwarding form on 6 August evening in USA (7 August morning in Germany), supplied Customs information, viewed the detailed invoice, and paid via PayPal. It shipped via UPS Express Saver the same day, and arrived at my address in 3 days on 9 August, with UPS tracking the whole way, and no delay in US Customs. I emailed the invoice from my supplier, which they attached in a blister pack to the package. There was no paper Customs Declaration attached to the package, but perhaps it was embedded in the UPS scan. I've had packages held for days in US Customs, so I like to make sure "all my ducks are in a row". Lucie helped me through the process, and was very friendly. A professional, extremely fast, straight forward sevice. I will be using them again. I highly recommend mailboxde!“ Gary C., USA
„Thank you! Customer service was amazingly helpful and overall very pleased with this service. Highly recommended!“ Sergiu T.