User Experience

2.3.2020
„Ich möchte wissen, ob ich beispielsweise bei AliExpress in China über die Postfachadresse einkaufen und dann nach Portugal geschickt werden kann.“ Rafael Clemente

Answer:
Sehr geehrter Herr Clemente,

unabhängig von der Person des Versenders und des Empfängers sind alle Sendungen aus Drtittländer (von außerhalb der EU) von Waren, deren Gesamtwert nicht höher ist als 22 Euro, einfuhrabgabenfrei (Artikel 23 und 24 Zollbefreiungsverordnung). Dies gilt für Zoll und Einfuhrumsatzsteuer. Ja, diese Sendungen mit geringem Wert bis 22 Euro können wir verarbeiten. Diese Sendungen müssen korrekt deklariert werden. 

Bei einem Wert zwischen 22 Euro und 150 Euro sind die Sendungen zwar zollfrei, aber nicht frei von Einfuhrumsatzsteuer. Alle Sendungen mit einem hohören Wert (>22 Euro) verarbeiten wir leider nicht.

Mit freundlichen Grüßen


Ondrej Krabs
Mailboxde.com GmbH

18.2.2020
„I used the service 2 times within 8 months. It is an excellent service. The shipping time is fast. If it is mail from other Germany company, it will take at least 3 days more with the same shipping method. If you can setup consolidation charges more options by how many times, it will be better. You charge with the Large box price. Example 5 times 10 Euro for 3 years. It doesn't what is the size of the box. It should be able to cover most of your customer. I hope you can consider with this. Thank you so much with your excellent service.“ Tai

12.2.2020
„Great service. Everything was super fast, professional and the way that is described on the website. Forwarding to Serbia.“ Miroslav

6.2.2020
„Just received my package, arrived in a couple of days. Thank you! I will use your services again.“ Biljana

4.2.2020
„Ausgezeichnet! Cijeli proces besprijekorno odrađen. Prporučujem.“ Drago

3.2.2020
„SIMPLY FIVE STARS!“ ΕΛΕΥΘΕΡΙΑ ΠΑΠΑΔΟΠΟΥΛΟΥ

30.1.2020
„This company is just perfect! Every transaction we had, was fast, clear and reliable. And I greatly appreciate their total handling of the complaint on my behalf, when the shipment was broken. I received full refund without any hassle from my side. Keep up the good work!“ Jasmina, Slovenia

23.1.2020
„I just received my third shipment and suddenly I have to verify my identity! To make matters worse, I could only use bank transfer and even though my bank transferred the money quickly, Mailboxde.com was taking forever to confirm the receipt. As a result, I am now expected to receive the packages only after my cousin's birthday, defeating the whole purpose of getting the items in the first place...“ Justin

Answer:
Dear Mr. Justin, We are not able to process your shipments. It is a very difficult situation for us if the customer is registered only with his first name. We need to verify your identity. Your payment was not sent from your own bank account but by an online exchange office. In these cases, we are unable to accept your verification for security reasons. Your shipments from Amazon were refused. Amazon will refund your money. Do not register with only an initial as your first name on Amazon, please. This registration is invalid. Thank you for your understanding. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

23.1.2020
„Spedizione veloce e supportata da mail ad ogni movimento...tutto perfetto!!!“ Sergio, Modena

22.1.2020
„Very fast reshipping and delivery. Could not expect more!“ CSN - Milan, Italy

15.1.2020
„Hello I have reloaded my account but I am blocked I have no link to confirm and send the package. How to do?“ Daniel Perez

Answer:
Dear Daniel, Your consolidated shipment is now ready for send. You will receive a tracking code for that package after the dispatch time. For further questions do not hesitate to contact us. Sincerely, Jan, Mailboxde.com GmbH

2.1.2020
„Uno de mis 3 paquetes no llegó. Y ya hace mas de 1mes. No tengo enlace para confirmar y enviar. ¿Como lo hago?“ Araceli, Castellón (España)

2.1.2020
„Pedí 3 procesadores de alimentos de Lidl Alemania y atraves de su empresa solo me han llegado 2. Y aunque tengo saldo suficiente, no hay forma de saber porque no se me envia. Agradeceria me dieran indicaciones mas claras y específicas para solucionar mi problema. Gracias.“ Araceli, Castellón (España)

Answer:
Dear Sir or Madam, We have received your shipment. Unfortunately, the address details are missing the company name Mailboxde.com GmbH. From this reason we need you to provide us with following documents: Power of Attorney (Postvollmacht) [PDF] https://system.mailboxde.com/pdf/Mailboxdecom_Postvollmacht.pdf. Sign in to your account, click on My Account and upload this completed and signed document. The sending of power of attorney is one-off and is valid for all other shipments. The system will allow confirmation of this particular shipment after uploading the power of attorney. Thank you for your cooperation. Yours faithfully, Ondrej Krabs, Mailboxde.com GmbH

30.12.2019
„The package didn't arrive. There is no tracking of the package and I can't do anything about it.“ Ante Barišić

Answer:
Dear Mr. Barišić, Your shipment was returned on 19. 12. 2019 from Croatia, the tracking is visible in your country: 19.12.2019. 13:06:47 CROATIA - Unsuccessful item delivery attempt - Reason: Incorrect Address. Measure: Item returned to sender. Unfortunately, international postal services can not change the address after the dispatch. Thank you for your understanding. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

20.12.2019
„What a great, fast and reliable service. I had to ship a super bulky windsurf sails that were just on the edge in terms of the package size. The guys from mailboxde made it work and I quickly received my gear without any damage. Highly recommend!“ Nils K.

14.12.2019
„Very good, it could be little bit faster but it's ok...“ kale_bbb

13.12.2019
„Excellent customers service (many thanks to Lucie), great prices, fast and reliable shipping. However, the website could be better organized.“ Ivana

1.12.2019
„I love Mailbox.de. Fast, reliable service and excellent customer service. Every timeI have question, they answer my mail immediatelly and advice me on how to proceed. Strongly reccomede Mailbox.de.“ Lidija

30.11.2019
„I had a problem where the seller didn't include my name and ID number, so my package wasn't going to be processed, but after e-mailing mailbox about my package they (Ondrej Krabs himself) made sure I get it and sure enough next day it was on the way. Can't recommend them enough.“ J. Bešić, Slovenia

30.11.2019
„Simple procedure, very fast shipping“ Jeroen Kooistra

27.11.2019
„Although it has been a littly tricky (the sender didn't write the complete mailbox.de address down and it made longer to trace my item; the product was quite fragile and it needed to be re-packed in order to be more protected during the forward delivery) evething in the end worked fine and thanks to the willingness and professionalism of mailbox.de I could have delivered in Italy a product otherwise unavailable on the Italian market. Thank you mailbox.de“ Michele - Trieste, Italy

25.11.2019
„I wanted to order a package that contained a battery from Amazon, but they would not ship to me in Sweden. I looked around and found this site. A quick email to support and they confirmed they could ship batteries, and what carriers were allowed. I registered here, placed my order on Amazon.de and waited. Mailboxde received the shipment and it was on the website in around 40min, very very fast. I paid the shipping and handling fee and my package was away another 30min later. Arrived to me without any issues what so ever. Amazing site and service, thank you so much.“ John N

25.11.2019
„Recently i ordered a phone from Mediamarkt to be delivered to Croatia. I made a mistake with my account so very proffesional support helped me resolve my issues and my phone was delivered in a couple of days. Also, everything else went very smoothly and easy. Thank you and I will surely use this again!“ Aleksandar

20.11.2019
„Hi, Just curious where can I find a list of what you actually ship because I think that list may be far more concise given that the list of goods you don't ship has around 50 categories, not even individual items meaning that the number of things you actually ship must be fairly small and so it might be a better idea making a list of those such items“ T. Ryan

8.11.2019
„I'm so pleased to have found this service, the parcels arrive in great condition and notifications are very prompt. So easy to use, and I find the postage quite reasonably priced and the number of options for postage is great. I think I will be using it a lot in future! Thanks heaps from Australia!“ Lea In Australia

7.11.2019
„5 STARS!!! So far so good ...In my case - excellent (used your service 3 times so far)!!! When ordering over Amazon.de there are some sellers who don't send items to Slovenia - in this case is the mailboxde.com excellent choice. Most of the purchases the shippment to mailboxde.com is free of charge (via Deutsche Post or DHL) and delivered the working day. The staff at mailboxde.com was in my opinion very helpfull when I wanted to return the product before it was dispached to me - it all went so smooth! If I may I will suggest perhaps wider choice of shipping companies (maybe DHL, DPD,...) cause in Slovenia GLS (which is really the cheapest one) is really shit. Of course GLS has nothing with you, or maybe in Czech or Germany is probably better service...in Slovenia is terrible. If you can't provide more options for different services (like I said DHL, DPD, Post,...). Keep up the good work team!“ Andrej

5.11.2019
„So. Bad service for now. During the registration on the site it seems that I have not put my address. Ok, what is the problem, they will notice. But no, they ship the same, the goods come back to them and I have to pay a second shipment. The tracking links are broken or not working. German precision but where?“ Alberto

Answer:
Dear Alberto, In your order, only the number was entered in the street field. We have then informed you that the shipment has been shipped. Five days later you wrote to us that Poste Italiane would deliver your shipment to another address. In the meantime the shipment was returned. Change of address is not possible for international mail. This was also confirmed to me by the Italian Post Office. I stand by our staff in this case and I told them in advance that you will probably write us a bad review. You would act in my place as well. Yours sincerely, Ondrej Krabs, Mailboxde.com GmbH


Alberto wrote:
And dont you see that street or Place Is missing before shipping? You have some problems with forms to complete on the web. Regards Alberto

Answer:

24.10.2019
„After more than 30 days the package is not yet arrived. They told me on 04.10.2019 to wait one more week and to contact them if the item does not reach my country. Indeed I send them an email last week and this Monday 21.10.2019 that the item that is shipped on 17.09.2019 is still not received and i send them 4 more mails but still did not get any response. Awful experience sadly. The package was insured but no one is replying on my mails to start the investigation or the refund process.“ Ivan

Answer:
Dear Ivan, I apologize to you. We have not received any message regarding your shipment from the Czech Post yet. Am I able to buy this product somewhere in your country, please? To speed up the delivery. You wrote that the product is important for your studies. I'm sorry. PS: the colleague handling the complaint is ill, please contact me via e-mail [email protected]. Yours Sincerely, Ondrej Krabs, Mailboxde.com GmbH

Update:
Due to damaged packaging, the shipment was stopped at the post office. The inside of the shipment was not damaged and subsequently delivered. Thank you for your cooperation in resolving this issue.

25.9.2019
„Really satisfied with service and fast forwarding! I needed an item that can't be directly delivered from Germany to Croatia, and found a way to get it with an excellent price. Thank you.“ Gabrijel

24.9.2019
„How much cost consolidation of 2 packages into one? I can't find the price anywhere. So far I know it cost 3 euros to ask for it, few euros for the box, and something for the operation cost (should be less than 12.5 euros as it is the cost the the 1 year service). Without clear pricing, I actually have no way to know if it will be cheaper to consolidate both shipment, compare to forwarding them each individually.“ Ben

Answer:
Dear Ben, You pay in this case: 2 x processing fee (for handling your shipment) + 3 EUR (one time consolidation) + material (the cardboard box) + postage (according to the weight of the consolidated shipment). If you want, email me the weights dimensions and the destination country and I will make the price estimation of the consolidation. Sincerely, Martina, Mailboxde.com GmbH

17.9.2019
„I am disappointed with the service. First of all, I have made a request to change shipping address, which was not done. The shipping went to the wrong recipient. Second, the request to put extra packaging was not fulfilled (no confirmation report about fulfilment of request has come). Third, the whole process of consolidation is not convenient (you cannot choose what to consolidate on the web site and whether to keep packaging or not. It is done as a special request and it is not convenient). Fourth, the company does not remove invoices and price tags when ships outside EU. Fifth, you do not see photos of packages that come to your box and do not see consolidation process (this is to be paid). Finally, you cannot store things for couple months in your mailbox for free. Overall expensive and not developed enough. I will switch to shipito.com in Austria that provides all these service.“ Anar Omarova

17.9.2019
„Highly recommend mailboxde to anyone looking for affordable and fast shipping from Europe. A great experience everytime, a big thank you from Canada to the whole team, from the CEO Ondrej Krabs to the employees in the warehouse.“ Hamed Sayed-Zada

12.9.2019
„I looked at the list of goods are not transported by mailboxde (banned goods), and I just wonder what is legal to be transported via this service. Can you give an example? It looks EU is not one market as we think it is.“ Michal

Answer:
Dear Michal,

We want to ensure the mail is safe for everyone. Many everyday items, such as aerosols, nail varnish and perfumes are considered dangerous goods under transport legislation. The customer is responsible for checking whether or not an item is prohibited or restricted. In addition, a number of countries and international organisations impose certain restrictions, also known as sanctions, on what you can send to certain individuals, organisations or countries.

Another thing is excise duty - states that have the highest excise duties on tobacco and alcohol, logically want their citizens to buy goods in their country and maximize excise tax collection (a pack of Marlboro cigarettes in the UK costs on average of 11.31 euros, in Germany 6,40 EUR, in the Czech Republic 3,86 EUR). Therefore, while these states allow the cross-border carriage of goods (within a certain limit), which citizens have bought and transported by themselves, they do not allow them to be transported by a hired carrier without payment of excise duty - they would require the recipient to pay excise duty at the place of delivery (according to the ruling of the European Court of Justice of 23 November 2006 - last paragraph in the text, language can be changed in the heading). Transporting these consignments is administratively very demanding, so please feel free to always contact us and we will discuss in advance whether we can process your goods.

Thank you for your undestanding.

Yours sincerely,



Ondrej Krabs, Mailboxde.com GmbH

29.8.2019
„„I have used Mailboxde a few times now, always excellent, quick service. Excellent personalised service at a very good price. Thank you.““ Mirko from Croatia

26.8.2019
„Could not recharge my account via paypal, the system told me to use bank transfer, which will take 1-3 days longer. Is there some limitation as to who can use paypal, or is it down for everybody ?“ Tadej

Answer:
Dear Tadej, The payment via PayPal is allowed. Your identity has been verified by the bank. transfer. In some cases, the system wants to verify this identity first. Thank you for your cooperation. Best regards, Ondrej Krabs, Mailboxde.com GmbH

23.8.2019
„Very good customer support, and really fast parcel forwarding to Hungary with acceptable prices. I am very satisfied.“ P.Sz.

13.8.2019
„I'm with MailboxDe for 3 years now and had them forward 10 shipments so far. I've been more than happy with their services and response time to all of my inquiries. Ondrej, Lucie, Jan, and the rest of the team are doing great work!“ Mario

7.8.2019
„Fast and reliable. I'm very satisfied. Will certainly use your service again, should the need arise. Thank you!“ Regina from Estonia

2.8.2019
„It was very unpleasant experience. I will delete my account as soon as possible. Costs were higher that I was told. Avoid this proxy.“ Andrzej

Answer:
Dear Andrzej, Our fee will be refunded. You have the right to withdraw from the contract. We offered the service to consolidate shipments for the price of packaging materials in Germany in the first four years. It was only feasible to a certain volume of shipments. The employees have monthly worked maximum hours allowed by the law and we still needed to employ more, just for consolidation of shipments. When calculating the German wages and counting to it the 30% of extra pay for night work I found out that the company can´t afford to hire more employees and we have to make radical changes. When I was returning home at 7 Am after finishing the consolidation of all packages, I decided that for the sake of speeding up the process and even for getting a possibility of hiring other colleagues for these activities we will have to introduce an annual fee. Your account will be deleted on 15. 9. 2019 for accounting reasons. Thank you for your understanding. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

Andrzej wrote:
I'm not mad that you took more money, I'm mad because I was told a LIE that 3 Euro is the cost of consolidation that would make it possible to send 2 packages as 1. And that's not TRUE. Sending 3 or 4 mails with the same info doesn't make me feel less cheated. I don't want to use your proxy ever again. Kind regards, Andrzej

Answer:
Dear Andrzej, Yes, this is our fault and I apologize for not emphasizing and explaining it. I will inform my colleagues. I strongly apologize to you. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

17.7.2019
„I`m very satisfied with your service, comunicaion and how fast you are giving required information. All the best! Keep doing great job :)“ Silvija, Croatia

3.6.2019
„Bought some computer parts from Germany, Registered mailbox in this company, then just ordered parts into my locker. Bought a shipment and they delivered it into northern Finland. Easy as that, it took only 8 working days (2weeks). Very fast and cheap. I recommend to use this service. :)“ Joel.H

21.5.2019
„Very smooth and fast delivery process without issues, just great service! Highly recommended! :)“ VU, Finland

9.5.2019
„Other than having a three day delay in the processing of my package, everything went smoothly. Support was kind and fast in resolving the problem, will be using your services again.“ Anonymous

5.5.2019
„After registration, you cannot log in. The username and password are confirmed correctly, indicating that the account email and password do not match. The same is true for sending a new password via email.“ LC

Answer:
Dear Sir or Madam, Can you try another internet browser, please? Can you contact me via email [email protected], please? Sincerely, Ondrej Krabs, Mailboxde.com GmbH

26.4.2019
„nulla da dire ; tutto a gonfie vele spedizione veloce senza problemi , merce perfetta 10 e lode al corriere“ brunello

26.4.2019
„I've used Mailboxde.com for a while now, and their service is prompt and excellent. Thank you!“ Bernard, Croatia

16.4.2019
„Superfast processing and shipping (5 business days) to Canada! I highly recommend Mailboxde and would not hesitate to use them again in the future!“ GE, Canada

15.4.2019
„Super, highly professional service! Use it frequently and can only recommend!“ Dag G. Skibbereen ireland

13.4.2019
„Hallo, bitte löschen Sie mein Profil, da ich es versehentlich registriert habe. Ich brauchte eine E-Mail-Adresse, um meinen Lebenslauf an den Arbeitgeber zu senden, nicht an einen E-Mail-Dienst.“ Random

6.4.2019
„Used this site for the first time and everything was very quick and hassle free. They provided detailed instructions for everything. This will definitely be my go-to place from now on.“ Erik