User Experience

4.8.2014

„Hello, I have received parcels at my mailboxde.com address, after that I asked for consolidation service and it's been about 1week since I asked for consolidation and nothing happens. I try to contact thru email, but no one is responding. Also one of my packages was delivered on 29th of July, but wasnt added to my received packages list. Waiting for a response to clear these things out.“ Kestutis M.

Answer:
Dear Sir, Your consignments are checked by the police. Please contact the Bundespolizei Sachsen for more information. Unfortunately, we do not know the reason. Sincerely, Ondrej Krabs, Mailboxde.com Update, 29.8.2014: Dear Sir, we have received the information from the seller, that the name of the credit card was not correct. Sincerely, Ondrej Krabs, Mailboxde.com

2.8.2014

„Recommended service!“ jojo

27.7.2014

„Great and very fast service, I ordered something from Germany and mailboxde forward it next day and it came amazingly quickly in Croatia and for only 15 euros for big package. I recommend this service to everybody“ Kreso

25.7.2014

„Hello it is about 1month 15 days that you shipped my package but not receive .i have bought several part from germany and it was not such so long.please explain where is my package.“ -

Answer:
Dear Sir, Your shipment was shipped by Czech Post - Economy because of the high weight of the package. You can see in the tracking (http://postserv.post.gov.tw/webpost/CSController) that your shipment was shipped by truck. I believe that this truck was heading to the port and your shipment is transported on a ship. I am sorry that you are waiting for your shipment. However, we have launched a complaint. Sincerely, Ondrej Krabs, Mailboxde.com

25.7.2014

„Incredible Service!! I was skeptical, but very pleased I went ahead and ordered from a German only seller and shipped to Mailboxde.com. Super fast delivery and notification. Highly recommended. Saved me over €40 to buying the product elsewhere in Europe. Thank you“ Matt w - España

22.7.2014

„I bought a device from a website but i could not get them to write my ID.Is this ok? (my name is written)“ Maya

Answer:
Dear Maya, Your shipment was delivered already. We can identify the shipment by name. The ID is necessary in certain cases (eg. Name is not specified or customers with the same name, etc.). Have a nice day! Sincerely, Ondrej Krabs, Mailboxde.com

20.7.2014

„Bad service. emailed twice regarding the custom duty related questions but never received a response.DONT USE IT.“ hwp

Answer:
Dear Sir, I apologize to you for the waiting. Your e-mail was answered in the next working day due to the time difference on your continent and the upcoming weekend. I regret it. However we will try to improve it. When the shipment goes outside the EU, there is the custom duty to pay (you can try: dutycalculator.com). The bill will be send by post to your home address from the custom office. To make the quotation I need to know the weight, the dimensions and the insurance (or the value of that shipment). Please, provide me with this information, so I can calculate the final cost. Sincerely, Ondrej Krabs, Mailboxde.com

19.7.2014

„Hullo and good day, I have received today my first parcel (consolidated) from you and am very pleased with your service.My German is weak, but I found your website logical and user-friendly, and your email notifications excellent. Vielen danke!“ David Wallace

2.7.2014

„Guten Tag, wie viel es die Lieferung dieses Artikels mit ebay in Russland kosten? http://www.ebay.de/itm/Chopper-Fahrrad-Red-Baron-3-G-Rot-/181452452720?clk_rvr_id=661564517983“ Vasiliy Domrachev, Russland

Answer:
Sehr geehrter Herr Domrachev, Ihre Sendung (22 kg) können wir nur per EMS nach Russland für 137,87 EUR absenden. Mit freundlichen Grüßen Ondrej Krabs, Mailboxde.com

28.6.2014

„Hey, I want to know if shipping must include insurance paying.“ Eden

Answer:
Dear Eden, Thank you for your feedback. You can send uninsured letters to the EU only. We do not offer package forwarding without any insurance. Sincerely, Ondrej Krabs, Mailboxde.com

23.6.2014

„Hi Team Mailboxde, I had been looking for a Mailbox service in Germany as a popular Online German store will only deliver in Germany which really disappointed me initially! Rather than sending to friends in Germany, I wanted to find an alternative simple to use system, which is when I came across your company on the Internet and my disappointment turned to excitement! I used your service for the first time recently and its run with the typical German efficiency that I would expect. Registration process was very straightforward and I received my Mailboxde address immediately. Adding credit to my account was also instantaneous via PayPal. I very promptly received an email when my package arrived at Mailboxde detailing the sender and package dimensions to assist me with forwarding charges. When forwarding the package, the selection of carrier and their associated charges was very helpful in making my selection. Receiving the email confirmation when the package was dispatched with tracking number enabled me to track the delivery, which was superb and arrived in mint condition. My overall experience was super and I had no need to contact customer service at any stage and will continue to use your services. Keep up the great work.“ John, Ireland

9.6.2014

„I'm interested in acquiring car parts from http://www.kunzmann.de, can i use your service to have the item ships to yours, and then ships back to Brunei?“ H Shah

Answer:
Dear Sir, we can ship your packages to Brunei without any problems. Sincerely, Ondrej Krabs, Mailboxde.com

8.6.2014

„ Hello, do you forward the packages to Iraq, we have DHL office in ERBIL. And I buy from USA via another site and they deliver it to DHL or FEDEX or UPS to Erbil, Iraq.“ Wahab, Iraq

Answer:
Dear Sir, Unfortunately, we do not offer shipping to your country. Thank you for your understanding. Sincerely, Ondrej Krabs, Mailboxde.com

31.5.2014

„Hello! I live in USA. Would you bid and pay for some eBay items? I want to buy several things on eBay.de and some sellers only accept "transfer" money (Überweisung) which would be difficult for me to do. Shipping would be no problem since you can do that service :)“ Kiki

Answer:
Dear Kiki, Unfortunately, we do not offer assisted purchase. I can recommend a service such as Transferwise. Sincerely, Ondrej, Mailboxde.com

30.5.2014

„Great service and not expensive, received my goods in good shape by UPS. Very satisfied!“ Pim C, Amsterdam

29.5.2014

„Thanks to this great service I was able to receive a small shipment from Australia! On my first try, without Mailboxde, the package was lost by the post. Very good service and support!“ Denis

26.5.2014

„Just perfect from start to delivery - thank you so much... This will not be the last time I use this service!“ Joost - Denmark

15.5.2014

„Hello and good evening, Why can't I choose Economy Czech Post when I select a carrier for postage? I see this option at your "Postage Price List" to Israel but I cannot select this option of postage.“ Yishai, Israel

Answer:
Dear Yishai, I apologize to you, we do not offer this shipping option to Israel. The transit time is very long. Thank you for your understanding. Sincerely, Ondrej, Mailboxde.com

13.5.2014

„where is my package 22177900 shipping records? I did pay money and requested to ship this package. But there is nothing record of it. And there is nothing answer from you.“ takahiro

Answer:
Dear Takahiro, We have canceled your Forwarding order based on your requirement. Shipment was not re-recorded. We will refund our fee in this case. I apologize to you for the mistake. Your shipment was recorded this week once again. Sincerely, Ondrej Krabs, Mailboxde.com

9.5.2014

„Could someone please answer my email re- missing package? I have emailed many times but have not yet heard back,thankyou“ Lisa

Answer:
Dear Lisa, your e-mail has been answered 16 days ago: Dear Lisa, We have recieved to our warehouse today the package without ID and name on the label. We have found the invoice and find out that the package is for you as in the invoice is your name. We have one more package here without name and ID on it. This package came to our warehouse 2.4.2014 but there is no invoice or anything how to find out who this package belong. Both packages are from the same sender so it might be package also for you? Are you missing some package? If so, could you please send us tracking number and we will compare with tracking on the label. Regards Michal, Mailboxde.com

5.5.2014

„I was looking for a package forwarding service in Germany for a long time and mailboxde.com works just wonderful. I always immediately receive anyswers to any support requests, the home page is logical and works very well, the item I ordered was processed in no time and received successfully. I am absolutely sure I will use the service in the future again and would highly recommend to my friends. Thank you for the excellent service.“ Orsolya Sz.S, Budapest, Hungary

29.4.2014

„If i buy a kindle 4 in amazon.de, and i want it to be shipped to spain, how much will cost to me? How many time will take to come from germany?“ Felix

18.4.2014

„My package stay with mailboxde from 14.11.2013 until now. Because they can't accept my paypal payment. They ask me use webmoney that doesn't work for payment and T/T also got fee. Now very headace how to pay them. This problem never happen with forward2me in UK. I not recommend asia customer to use mailboxde service.“ Ekkapol

Answer:
Dear Ekkapol, We offer payment via PayPal from 1st of May 2014 for all supported countries. If you do not wish to use wire transfer or Webmoney, you can use PayPal instead (Note: The name on the PayPal account or credit card must be the same as the customer´s and receiver´s name). Thank you for your feedback. It will help to improve our services in your country. Sincerely, Ondrej Krabs, Mailboxde.com

9.4.2014

„My package is sent in March 31. It said it will be delivered within 12 days. USPS post office said it is still suck in Czech. Very bad experience. I hope this is never happened.“ Huaping Li

Answer:
Dear Huaping Li, Your shipment was the same day (on 9. 4. 2014) sorted by USPS in New York, on 10. 4. 2014 processed through USPS Sort Facility in JERSEY CITY, NJ 07097. I believe that your shipment will be delivered as soon as possible (actually in 12 working days). You can use usps.com to track your package. Sincerely, Ondrej Krabs, Mailboxde.com

7.4.2014

„This is one of the few companies where you think: "How did I ever survive before I found them?" Great service!“ Ruediger (Taipei)

2.4.2014

„Thank you for your service. My experience was very good.“ Xiaomeng Wang

7.3.2014

„Guys, I've got the confirmation that my shipment is at your warehouse at 19, Feb. I paid for delivery at 26, Feb. Since that date No feedback from you, No recharging for my account!!! It's not a good style!!! What's going on?“ Alex

Answer:
Dear Alex, I apologize to you for the delay. Unfortunately your payment was without the variable symbol. Your account was recharged. Sincerely, Ondrej Krabs, Mailboxde.com

22.2.2014

„Hi, I have used your service before and very happy with it. This time I have 2 packages on the way to you, but I think the packages used is very much bigger than my actual items. When using "Consolidation" can you repack all my items, so that they could fit in a smaller box?“ Nana L.

Answer:
Hello, Yes, we do offer this sevice. It is called the "Outside Boxes Away" and you can save this request at your account before consolidation. Sincerely, Martina, Mailboxde.com

19.2.2014

„hei, halusin vaan kertoa suomalaisille että palvelu toimi niin hyvin ku vaan voi toimia ja tavara tulee nopeasti suomeen kun tilasin uusimman sukupolven luurin tuolta yhdestä saksalaisesta verkkokaupasta joka ei lähetä suomeen.
Very good, I recommend your service, my mobile phone arrived to Finland quickly, thank you!“ Petteri

18.2.2014

„We are working with them since the beginning. They deserve 3R, RRR: RAPID, RELIABLE & READY.“ www.freepcitalia.com

13.2.2014

„Great service! Fast shipment with notification. Keep up the good work. Have you considered making smartphone app for mailboxde? Just an idea...“ Josip, Croatia

Answer:
Dear Josip, Thank you very much for your feedback. I appreciate it! We plan to improve our system for smartphones. Have a nice day! Sincerely, Ondrej Krabs, Mailboxde.com

12.2.2014

„I bought a Kindle Paperwhite from Amazon.de and shipped it to my Mailboxde.com address. Everything went smooth, their handling fee was really cheap and my package arrived in 10 days for about 14 Euros in total. Really great customer service too.“ Alican, Hungary

9.2.2014

„Hi! If I don't request consolidation for packages, do you still open the original package or not? If you do, do you still charge me for it?“ Marco

Answer:
Hello Marco, Thank you for your feedback. We do not open shipments if it is not required from customers and to your second question ­ there is no consolidation fee. Sincerely, Martina, Mailboxde.com

5.2.2014

„Transfered money from paypal to this website balance, and put my shipments in ready to send, waiting 3days and I still dindn't received DHL tracking.“ Simon

Answer:
Dear Simon, Your shipment has been stopped for security reasons. We were contacted by the austrian police and at the same time by the sender with the request of stopping it. Please, submit a document from your bank within 5 days showing that the shipment was properly paid and have not breached our terms and conditions (General Conditions of Freight Forwarding). Thank you for your understanding. Sincerely, Ondrej Krabs, Mailboxde.com

1.2.2014

„Incredibly fast service! All worked as stated in info. Uskomattoman nopeaa toimintaa. Kaikki toimi niinkuin infossa ilmoitettiin.“ Mika, Finland

29.1.2014

„I have an item with you since 26 jan, i paid the charges on the same day and 2 days later , your staff wrote an email to me saying that i need to pay more because of the value of my item. I have been writing email everyday to ask the extra amount n way to pay. Till now it 1feb, still no answer yet.“ LI

Answer:
Dear Lowell, The value of your shipment is over 1 000 EUR. According to our terms, we do not accept shipments with that value from customers from outside of the EU. Shipments with the value of 1 001 € has to have a special customs declaration and these shipments are controlled by customs. It will take few working days. This service costs 37 €. Thank you for your understanding. Sincerely, Jakub, Mailboxde.com

29.1.2014

„I am very excited I can now purchase from europe with this honest and reliable company. Great postage prices as well, much cheaper than others.“ rebecca murr, sydney

27.1.2014

„ Fast delivery, great service and communication, cheap prices although I did order really light items. But I will order from here when I need.“ Yossi, Israel

23.1.2014

„I forgot to write mailboxde.com infront of the shipment addres, will that be a problem?“ Max

Answer:
Yes, it is a problem. All incoming shipments with the Mailboxde.com missing in the address are verified and it is required the notarised Power of attorney. Sincerely, Martina Shejbalova, Mailboxde.com

15.1.2014

„Hello. I just bought some car parts on ebay.de and seller wants to know my shipment phone number in the ebay shipment adress form. Should I use my home phone number or you can provide me German phone number to solve this problem? Thank you“ Alexander S, Russia

15.1.2014

„Hello! I am from Ukraine and it is awful, that I can't pay with Visa or Paypal. Webmoney is the worst payment system I've ever used. Before I transfer my money I have to pay a lot of taxes, since Euro is not national currency, search for a payment termital, register on webmoney site. I would not recomment using this site for users outside EU.“ Smirnova Anastasiia

Answer:
Dear Mrs. Smirnova, Your account has been verified and you can pay through the PayPal now. I apologize to you for this complication. Sincerely, Martina, Mailboxde.com

27.12.2013

„Surprisingly fast, accurate and reliable. I was a little bit concern about the reliability of this service since it is free, and they were managing a expensive good previously paid. But it worked like a charm. And is really cheap!“ Miguel, Spain

25.12.2013

„ Many thanks for your quick service and immediate notifications :-)“ Piotr W.

23.12.2013

„ I used your service first time and I can tell that you did a very nice work. I got my item very fast and it was very well packed. Good service, I will use it again when I will need it. “ Tomaz

18.12.2013

„Absolutely perfect service, helping save time and money. I will surely use it in the future and recommend this solution to my friends.“ Mariusz, Poland

12.12.2013

„Excellent and lightning fast service.“ Tumi, Finland

12.12.2013

„Hello, I bought an item yesterday on a german website and sent to my brand new virtual address at Mailboxde.com. Since I had no guarantee for this to work, and I still paid nothing, I sent a couple of mails to you but no answer yet. I'm just in the point of cancelling my buy, waiting for someone in Mailboxde that makes me believe that there's someone real behind this. Is that true? thanks!“ Miguel, Spain

Answer:
Dear Miguel, I would like to ask you if you can try send your e-mail to [email protected] once again. I apologize to you, we did not receive your e-mail. However you can use our service without any problems. Do not hesitate to contact me for further details. Sincerely, Ondrej Krabs, Mailboxde.com

2.12.2013

„ My experience with Mailboxde, is not good! Since the first day the item arrived to warehouse, it has been a nightmare! First, the problem was because they have a carrier(Hermes) in the list, that dosent pickup their ofen. Obviously, i didn't know that, therefore i choose it. Only a couple of days later e realise that the item was still in the warehouse. The second issue was, they changed the carrier to DHL deutsche Post carrie, wich is the worse carrier in terms of delivery times in Germany, (rom my previous expirinces)my opinion. However, sense it was a Premium service (air Mail) maybe this time could be faster in the delivey, but, it turns out that i was wrong! it has passed by 5 working days and the my item its still in Germany. Forgot to tell that the destination is Portugal. My feedback as a costumer in a scale 1 - 10 is 2. Very unhappy with service as a wole! “ Filipe, PT

Answer:
Dear Mr Simoes, I have checked the situation and your shipment was dispatched 27th of November from Germany. Your shipment should be in Portugal at the moment and it should arrive tomorrow or the day after tomorrow at least. If it wont arrive by this time, we will call you negotiating following procedure. We apologize for this inconvenience. Our fee was returned last week. Sincerely, Martina, Mailboxde.com

22.11.2013

„I transfered 100 Euros via Paypal your page timed out but the paypal transaction went through however the funds are not showing under credit when I log on more details sent to support email address. + 1 for Automatic Consolidation on a daily Basis“ Simon

Answer:
Dear Simon, I strongly apologize to you. Your deposit is already visible. I have sent you small sale for the waiting. Have a nice weekend. Sincerely, Ondrej Krabs, Mailboxde.com

13.11.2013

„Great Job ! Pleasure doing bussines with you ! Thank you .“ L.O./ Romania