THE WAREHOUSE IS OPEN. The export of medical protective equipment OUTSIDE the EU it is not possible. Czech Post, EMS currently not available at the moment.

User Experience


„Croatia is in the EU,please change your postage prices“

Dear Marin, Your pricelist was updated. I apologize to you for the delay and thank you! Ondrej Krabs,


„There is a site looking like Is it your branch or is it fraud?“
Sergey, Russia

Dear Sergey, It is our website. Have a great day! Ondrej Krabs,


„I entrusted my shipment with you guys and I am glad I did. Everything as promised and very quick shipping and handling. Very reasonnable shipping price.“
Christianne T. Ebay Seller


„Hello in Maiboxde, thanks fo the service you are providing to people from abroad, can we have an option to add money in our account via MoneyBookers or Neteller? Thanks Ahmed“

Dear Ahmed, You can use for example with your WebMoney account, if you wish to recharge via MoneyBookers (or you can use other exchange services - List of Online E-Currency exchangers where you can exchange WM to another e-currency and vice a versa). Thank you for your feedback. Have a nice day! Ondrej Krabs,


„Thank you! Not only was the shipment fast, but the response to my email was quick as well.“
Stephanie M.


„Very reliable service and fast delivery“
Fulvio V., Brescia, Italy


„Great service and customer support, helped me save 60€ on festival tickets. I will definitelly use it again.“
DK, Slovenia


„Everything worked out perfectly. Easy and fast service !!!!“


„This is the best freight forwarder I have ever used, 10/10 for ease of use 10/10 for postage prices and 10/10 for speed of forwarding shipments! You have a new loyal customer!“
Mark Alexander


„Excellent service. Extremely fast and very cheap. My order was delivered from Germany to Portugal in less than a week after it reached the Mailboxde.“
Marco G.


„Thank you Ondrej for all. You're my best friend!I sent already 12 packages and next package will be sent. Is it possible to send from you more than 100 packages per month?:P “
Thomas Gabriel

Dear Thomas, shipments to Poland will be more automated, 100 pieces (daily or monthly) is not a problem. Thank you for your feedback. Sincerely, Ondrej Krabs,


„Stil waiting for an EXPRESS delivery after 4 days, getting tired of waiting ...“
Vincent Mertens, Antwerp

Dear Vincent, Your shipment is already in Antwerp - last status 25. 4. 2013: "The shipment could not be delivered since the recipient was not present and is being stored. The recipient has been informed." Do not hesitate to contact me, when you receive your shipment. Sincerely, Ondrej Krabs,


„Awesome service and super fast shipping! :D“
Michael, Canada


„Great service, fast, no hidden fees.“
Dragos, Bucharest/Romania


„Super obsługa, ekspresowy termin przesłania przesyłki, polecam wszystkim.“
nrafal, Polska


„Very satisfied, quick forwarding, supreme service, good comunication, really excellent service!!!“
K, Slovenia


„Received two more packages from As always, perfectly repacked, carefully wrapped. I asked for many special requests and had them all done. Best service in business - EVER!“
Marcelo, Brazil


„Todella nopea toimitus ja hyvä yhteydenpito, suosittelen! Very fast shipping and great communication, highly recommended!“
Paavo, Finland


„Could you please add area code 510 for USA telephone numbers? I would like to sign up for your service.“
A, California

Hello, Your prefix has been added. Sincerely, Ondrej Krabs,


„Grande Ondrej, mailboxde una garanzia. Veloci, precisi, affidabili.“
fabio, roma, italia


„Happy first time user here. Mr. Krabs forwarded a Kindle Paperwhite for me, I received it very quickly. I will definitely use this service again.“
Leon B.


„The item has arrived at your warehouse, but it hasn't appeared on my member's page under "Received shipments". I have the DHL tracking number, 012047315441, that proves that you have received it on 31 January. Should I hope to ever get my item or consider it lost/stolen?“
Ioannis F.

Dear Ioannis, Your shipment was without ID and without your name. Thank you for your tracking number, shipment is already on the account. Ondrej Krabs,


„Very reliable service and fast delivery. I'd like to thank Ondrej Krabs for his kindness and availability.“


„Very reliable service and fast delivery. I'd like to thank Ondrej Krabs for his kindness and availability.“


„Thank you very much for your fantastic job!“
Nico F, Italy


„Very fast and nice service.Compliments!“


„Very very very very.....very good....Fast and easy! Really!!!
Per gli italiani...fidatevi, sono velocissimi e bravissimi “
Giuseppe, Italy


„Ondrej runs the company and customer support. He's very helpful and always present to guide you through the process. I had a package shipped to CA using "Czech Priority", the shipping times suggested are 4-9 days but my package took 14 days. I'm overally happy with this experience and found the prices very reasonable.“
Nick, Los Angeles CA


„Great service and easy to use. There are many methods shipments and the staff is very reliable and quick to ship. I recommend it to others! - Ottimo servizio!“
Giuseppe, Italy


„In registration phase i can't insert my real number becouse 388 is not a prefix present in combobox... Can you fix this? i have insert 380 for the moment... sorry for my bad english“

Dear Daniele, Thank you for your feedback. Your prefix has been added today (end of the list). Ondrej Krabs,


„Very easy to use service and kind support.
Anyway i will try to suggest some improvements.
1 - A faster customer support (maybe this is an issue for many service like this)
2 - A faster processing of the received items (i thought that from receiving to sending no more than 1 day was needed)
3 - The extra fees for the paypal recharge increase the overall service cost

Thanks a lot anyway, i've been satisfied with this service“
Riccardo, Italy

Dear Ricardo, Dear Peter, Thank you very much for your feedback. It is very important for us. We will try to improve these weak points. Ondrej Krabs,


„I was forgetting to remind you that the site contains too much german (i.e. list of the avoided items to be shipped).“
Riccardo, Italy


„Servizio molto affidabile, puntuale e preciso. Da consigliare.“
Enrico Scalabrino


„Second package has arrived at Brazil perfectly! Ondrej has done an excellent job of consolidating, carefully wrapping and repacking items. Thanks again for a SUPERB service! You guys are great! “


„First to the positive: I find this a really good service and would definitely recommend to others.

Secondly, the possibilities for improvement:
1. I found the webpage difficult to get used to. The available information could be more organized, and more intuitive - I needed to read 5-6 pages through to understand how the system works, it was confusing.
(Once the packages arrived, it was a lot better, the calculating and ordering engine is very good.)

2. As I was under time pressure, the fact that the consolidation costs one more day was an unpleasant surprise - I had to opt for a faster shipping service because of the time loss. The time need of the operations could be described in an example.

So, 5 stars on the service, but the webpage could be more organized and appealing.“
Peter Solymos (Riveritas)


„Perfect, simple and easy to use services. Got my shipment to Brazil just as I would expect. No hidden charges. Overall, great experience“


„WOW! Ein Service, der funktioniert und dies in der Servicewüste Deutschland. Transparente Abwicklung, faire Preise und netter Kontakt. Mailboxde kann ich nur empfehlen. ~ muchas gracias ~“
Horst K., Paraguay


„ I was a new client and Ondrej patiently gave me step by step to send out my items. I really appreciate the excellent customer service. keep up the great work and will definitely use your service again!“


„Very user friendly, good prices and communications. Definitely will use again your service.“
M.S. New York


„Firma mi předloni dopravovala 2,5 tuny solárních panelů z přístavu v Hamburku včetně proclení, všech vyřizování a pod., bylo s tím skutečně plno práce a VŠE NAPROSTO SUPER !!!! Pokud bude tohle fungovat stejně dobře, pak je to senzace. Nápad je to výborný, řada Němců jsou nacionalisti a prostě nechtějí posílat zboží mimo reich. Anebo se bojí problémů.“
Vladimír, Brno


„Dobrý den, velmi děkuji za naprosto bezproblémovou službu - zásilka dorazila naprosto v pořádku. Velmi ráda vás doporučím svým známým. Hodně dalších spokojených zákazníků!“


„Proč neposíláte mailem potvrzení při připsání peněz na váš účet (při převedení nového kreditu do systému Mailbox)?“


„Dobrý den, ráda se připojuji k pochvalným komentářům. Vše proběhlo v naprostém pořádku. Byla jsem mile překvapena vysokou úrovní této služby také co se komunikace týče. Děkuji a určitě Vás ráda doporučím svým známým.“
Ivana S.


„Naprostá spokojenost!Rychlost dodání i během vánoc,vstřícnost,ochota,komunikace na jedničku!Cena za služby opravdu nízká!Přeju kolektivu Mailboxde do nového roku mnoho úspěchů,pevné zdraví,spoustu spokojených zákazníků a těším se na další spolupráci!“
Standa.R. Ostrava


„Skvělá služba a servis. Zaslání z Německa do ČR vyjde v mnoha případech ještě levněji, než by bylo zasláno přímo prodejcem. Děkuji moc za tuto službu!“


„Skvela sluzba, dekuji velmi za Vas napad. Konecne nemusim obtezovat zname v Nemecku, proste si necham preposlat, co chci, kdy chci. Informace o zasilkach dokonale, webove stranky jednoduche a prijemne. Taktez ocenuji osobni pristup majitele ke klientum, velmi si toho v dnesni dobe vazim. Hledam, co bych vytkla, ale vazne me nic nenapada. "gerne wieder"...“
Petra B.


„Vše proběhlo rychle a bez problémů. Oceňuji vstřícnost a ochotu pana majitele.“


„Jsem nový zákazník a v první řadě chci poděkovat panu Krabsovi za ochotu a trpělivost při odpovědi na mé četné dotazy. Odrazem toho byly i další služby při objednání a po objednání zboží, stálá informovanost a osobní kontakt se zákazníkem i v pozdních nočních hodinách. Jsem již důchodce a pokud si firma tento kredit podrží, tak se sem budu rád vracet. Nakupoval jsem na americkém Amazonu za oceánem, ale odradily mě vysoké poplatky, které byly na úrovni ceny zboží. Určitě dám doporučení mým známým, kteří shání zboží, které na našem trhu není.“
František, Bojkovice na Moravě


„Jsem mile prekvapen rychlosti, kvalitou a osobnim pristupem pana majitele. Informace o objednanych zasilkach byly nad me ocekavani.“
Jiri V.


„Po mé první zkušenosti s Mailboxde musím říci, že vše proběhlo bez výhrad. Komunikace výborná. Informovanost o zásilkách příkladná. Doručení bez problému. S potěšením doporučuji!“
Jan P.

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