User Experience

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23.11.2015
„16-11-15 I e-mail Support and asked to replace my e-mail address because I had changed the ESP. After that I stopped receiving any e-mail from Mailboxde. I sent several requests to Support from my new e-mail adsress - no any reply. Today I have checked my account on Mailboxde and found out that there are three more items in the warehouse. I chose one of the items and ordered re-forwarding, and... I have got a confirmation message concerning the reforwarding order to my old e-mail! What is actually going on?" Alexander V.

Answer:
Dear Alexander, We have informed you, however all e-mails are returned as undelivered (The error that the other server returned was: 550 5.1.1 : Recipient address rejected: User unknown in local recipient table). These shipments are uploaded with your old e-mail address. All other activities are connected with your new e-mail address. New shipments will be uploaded with your new registered e-mail as well. Thank you for your understanding. Sincerely, Ondrej, Mailboxde.com GmbH

15.11.2015
„Why can I not just click on Paypal and pay that way, as I can for eBay and other sites. I signed up on Paypal especially to pay you this way." Murray McLachlan

15.11.2015
„I\'ve used this service for the first time and I\'m really impressed with the useful and kind support that helped me very quickly. Also the service is really top notch and fast. Will use it again, thanks! I would definitely update the website design though :)" Sandro A.

4.11.2015
„You guys are awesome! I\'ve never used any other reshipment service because I have no reason to! 6 days to the US through Customs is *amazing*, and you even repackaged my parcel for me without any extra charge. I especially appreciate that you didn\'t open it before repackaging it. That kind of concern for your customer\'s privacy will not go unnoticed. I will be a customer for a long time!" Wesley Cartwright

29.10.2015
„Please answer on my e-mail " Marek K

27.10.2015
„ciao , come faccio a sapere se l\'acquisto effettuato su ebay e in consegna il 26 /10/2015 e\' stato ricevuto al mio indirizzo mailboxde?grazie" Maria

23.10.2015
„Guten Morgen, machte ich eine Gebühr von 10 Euro durch paypal, aber die Kredit Null, Weil ich 10 € bezahlt? kann ich mich informieren? dank Gruß" Maria

Answer:
Guten Tag, das Geld haben wir per PayPal erstattet. Leider können wir diese Gebühren nicht kombinieren. Mit freundlichen Grüßen Ondrej Krabs, Mailboxde.com GmbH

21.10.2015
„My shipment still not back to system. Please check. Now I ready to ship all item only waiting for this shipment back to process." Ekkapol

Answer:
Dear Ekkapol, Your shipments have been exceeded the free storage period. It has been stored in our warehouse over a year. We have contacted you on the 12th of August 2015 asking for making the Forwarding order so we could dispatch it. There was no response from your side so we returned that shipments to the senders in September 2015. The proof of delivery is attached in the e-mail. Sincerely, Martina Shejbalova, Mailboxde.com GmbH

12.10.2015
„My shipment that keep with you is Lost! Please find out for me." Ekkapol

Answer:
Dear Ekkapol, We strongly apologize for the inconvenience. Your shipment has been shipped to another customer by mistake. It will be at our warehouse by tomorrow. As compensation, we refund processing fees back to your credit. UPDATE 22.10.2015: The woman has sent back different shipments. Unfortunately it was not yours. So I made the investigation again and I have found out that we asked you to send that shipment out from our warehouse in August. The free storage period has been exceeded. We have sent that shipments back to the senders in September 2015. Sincerely, Martina Shejbalova, Mailboxde.com GmbH

10.10.2015
„I\'ve collected 8 shipment now send to me 5 shipment still with mailboxde 3 shipment but now I lost 1 shipment. **** I still don\'t know why my shipment suddenly lost from you **** Another bose speaker has ship to my place but it broken. Your staff tell me they will claim for me but last contact from them is ask me to claim my side. This very trouble if claim in destination because our post said I have bough insurance from origin. very headace now." Ekkapol

Answer:
Dear Ekkapol, We strongly apologize for the inconvenience. Your shipment has been shipped to another customer by mistake. It will be at our warehouse by tomorrow. As compensation, we refund processing fees back to your credit. UPDATE 22.10.2015: The woman has sent back different shipments. Unfortunately it was not yours. So I made the investigation again and I have found out that we asked you to send that shipment out from our warehouse in August. The free storage period has been exceeded. We have sent that shipments back to the senders in September 2015. We have claimed your package, however it is important to go to the local post office with the damaged shipment and its packaging. The staff of the post office give you a copy of CN 08 form, which we need from you for the claim in our country. It is neccessary to go to the post office in 2 working days from receiving the package (this period may vary by country of delivery). Your postal office can send the inquiry via Internet-Based Inquiry System (IBIS). Please, send me a copy of the CN 08 form. Providing Proof of Loss or Damage (Universal Postal Union) Missing Contents If a claim is filed because some or all of the contents are missing, the addressee must make the mailing container available to the postal service for inspection, including any wrapping, packaging, and any contents that were received. Failure to do so will result in denial of the claim. Proof of Damage If the addressee files the claim, the addressee must make the damaged article and mailing container available to the postal service for inspection, including any wrapping, packaging, and any other contents that were received. If the mailer files the claim, the postal service will notify the addressee by letter to present the damaged article and mailing container to the postal service for inspection, including any wrapping, packaging, and any other contents that were received. Failure to do so will result in denial of the claim. Thank you for your cooperation. Sincerely, Martina Shejbalova, Mailboxde.com GmbH

5.10.2015
„Very fast and reliable service. Already received my items. Surely a service I will use more often in the future." Luis F., Amadora - Portugal

3.10.2015
„The experience has been perfect. It appeared on the Mailboxde website 3 minutes after UPS told me my package had been delivered. One week after my package was safe at home. I would advise against using GEIS for the shipment since their tracking experience is really poor. Will use the service again" Jorge Izquierdo

28.9.2015
„The shipment was forwarded on the same day it had arrived in Mailboxde.com Zittau facility. Shipping and handling prices seem to be reasonable. I selected the insured DHL Weltpacket. In four days, the packet arrived to my address in Finland. Based on this experience I will use this service again." Timo H., Finland

4.9.2015
„I received the address but what line is the street1/2 and what line is the name? How do I add it to eBay?" Afonso Muralha

Answer:
Adding address to eBay.de: Mein eBay > Zusammenfassung > Mitgliedskonto > Adressen > Bevorzugte Lieferadresse > Ändern (or Neue Adressen hinzufügen) > Land oder Region: Deutschland > Name der Kontaktperson: Mailboxde.com GmbH > Straße: Your name, ID .... > to field Strasse (Teil 2) type: Äussere Weberstr. 57 > Postleitzahl: 02763, Ort: Zittau. Do not hesitate to contact us for further details. Sincerely, Ondrej Krabs, Mailboxde.com

3.9.2015
„I have used Mailbox.de in the past, they are very fast and even helped me with some special delivery that needed a high insurance rate. I shipped expensive items with mailboxde to Romania without problems.excellent service." Michael P.

18.8.2015
„Hello , I want to change account to Account for shipping to the EU (private person) because i creat account i depost 10$ and pay 10$ for consolidation , but i do Account for shipping outside the EU , i want to change account to Account for shipping to the EU (private person)‏ , please " Yassine

Answer:
Hello, Ok, it is not a problem. I have just change the type of the account for the private person in EU. Sincerely, Martina Shejbalova, Mailboxde.com

23.7.2015
„I\'ve been using Mailboxde.com for several months now and I\'m very satisfied with both reasonable prices and customer service. My last package has been registered in mailboxde.com system just 15 minutes after being delivered to their warehouse and been sent to me 2 hours later. I highly recommend using their services." Kamil, Warsaw

17.7.2015
„What is the deal with consolidation yearly fee?? I want to consolidate my stuff as it was before per each not on yearly basis.I was not notified of this change so its a kind of trap really. I will not pay yearly fees, no way. This will be our last business." Goran

Answer:
Dear Goran, I can offer the consolidation without our yearly fee for your shipments already received to our warehouse, if you wish. We charge the consolidation fee because of high number of consolidation requests, our colleagues were not able to process them within maximum working hours possible and we were forced to accept new employees only for the consolidation to avoid delays. So after four years of working and exceeding of particular critical amount (e. g. working at night), originally a secondary matter unfortunately became also unprofitable. That is why we decided to establish an annual fee to maintain or even improve the level of our service. Sincerely, Ondrej Krabs, Mailboxde.com

16.7.2015
„Mi primera experiencia con vosotros ha sido todo un exito. En 10 dias el paquete en casa. Precios muy buenos. 100% Recomendable. Mi experiencia con vosotros solo ha hecho que empezar. Un Saludo" David R.

15.7.2015
„website looks prehistoric, it\'s not intuitive, not splitted into so called \"steps\" that you can follow. You are well known in Poland due to forums facebook groups etc but believe me if you ever have competition with better GUI i will choose them :) fingers crossed for you to change it" Michal

28.6.2015
„Great and fast service ! Highly recommended !" Antonio B

22.6.2015
„5 días laborables han tardado, perfecto servicio, volvería a utilizarlo." Sabadell

22.6.2015
„Great company! fast service and very reliable! highly recommended, thank you !!!" Mark Alberda, Amsterdam

18.6.2015
„Some problems because of a bad labeled package. Properly solved, good job." Juanan D., Euskal Herria

18.6.2015
„I wonder how long does it usually take to register package in your system? I have info from DHL Shipment tracking that you receive the package today at 11.30 am." Kamil Dąbrowski

Answer:
Dear Mr. Dąbrowski, All shipments are processed the same working day. However, this may take several hours. Thank you for your understanding. Sincerely, Ondrej Krabs, Mailboxde.com

17.6.2015
„I can\'t send my package, I says \"Insufficient credit, shipment can not be sent now. Please recharge your credit. Thank you.\" Do I need to inset some credits? I left corner, where it says \"Credits: 0,00 EUR (Recharge)\"?" Simon

Answer:
Dear Simon, When you choose the carier and the price, you recharge the credit. You do it by clicking the "Recharge" button in the left side under the main panel. When is your credit recharged, you go to the list of shipping options again, you choose one of the carrier, confirm it and fill in the Forwarding order. When you do it correctly, the shipment moves from the Received shipment section to the Ready to send section. At this moment we dont need any further actions from you nad we will send it out. Sincerely, Ondrej Krabs, Mailboxde.com

15.6.2015
„Write the adress like: Mailboxde.com e.K.
Phone number
My name and ID. number
The fake adress
Germany
My own adress
Zittau 02XXX
Is that correct? I\'m afraid the package don\'t get to you guys.."
Simon W. Larsen

Answer:
Dear Mr. Larsen, The consignment should come, but I do not understand the line with "fake address". Can you contact me via e-mail? Sincerely, Ondrej Krabs, Mailboxde.com

12.6.2015
„Will I get a mail, when the package is in you guys hands? It should arrive 18 June." Simon W. Larsen

Answer:
Dear Mr. Larsen, Yes, we will inform you via e-mail, when we receive the package. Sincerely, Ondrej Krabs, Mailboxde.com

12.6.2015
„I bought an item at the Apple online store in Germany, arrived in mailboxd on 11 June and arrived at my house in Genoa Italy today 12 June. Service just perfect." Paolo R. Genoa

12.6.2015
„My experience is being quite concerning. My package arrived to mailbox de.com this Wednesday at 13:00 PM (TNT\'s tracking service confirms that) and no notification was sent to me. I wrote to the email supportand it was answered on Thursday at 12:00PM asking me about the tracking number. Today, Friday 14:05, I haven\'t any information and, I\'m concerned a lot, because in my case, there\'re not quick support, fast package processing or reliability so far." Uninformed customer

Answer:
Dear Sir, I am looking for your package with TNT. I apologize to you for the waiting. I will call you today. Thank you for your understanding. Sincerely, Ondrej Krabs, Mailboxde.com

11.6.2015
„1 click registration, quick support (email replied after 5 minutes), fast package processing (within few hours). Suggesting your service to friends!" T.

9.6.2015
„Really good, fast and reliable service with convenient price. Thank you." Xaime

5.6.2015
„ Dear Sirs, i have already sent an email about it, but i didn\'t recieve answer. Last Thursday i made an order on the Deutsche Apple on-line store, using the address given by your service. The package should be arrive today. I have a little doubt: i compiled the form a little bit different than has been indicated by you in the email: see below. Name Surname Address ID XXXXX Mailbox.de City Posta code There could be any problem? Thank you!" Daniele F.

Answer:
No problem, your shipment is on your account already. I apologize to you for the waiting. Sincerely, Ondrej Krabs, Mailboxde.com

2.6.2015
„Fast and cheap service. Thanks from Spain." Juan Carlos

8.5.2015
„I have given a review here some time ago, but I think another one is due. I have now used mailboxde.com services for one year. it has worked seamlessly. I buy goods for online arbitrage in Germany and so far I have shipped out 10 packages of 50kg each. That is half a ton. It is for me very cost effective solution and also a very running very seamlessly. I don\'t even think about all the packages that come into warehouse. The team at mailboxde is truly dedicated to commitment and consistency in their operation. No need to go anywhere else." John U.

1.5.2015
„I am very pleased with your service as I have recieved every package sent. Customer service is spot on as I had questions regarding a couple packages sent via Czech Posta and was given a rssponse and answer very quickly. My only qualm is the aformentioned postal service Chech Posta and their lack of tracking updates and slow delievery methods. I can not fault your company for the post office\'s shortcomings , but a disclaimer about their nonexistant tracking updates would have been helpful in making my decision to ship with them. All in all though your company is top notch in my book." Christopher H. , United States

27.4.2015
„Do I have to use consolidation service? Do I have to pay €10 if I am not using consolidation service?" Tbone

Answer:
No, you do not have to pay this fee. This is an optional service. Sincerely, Ondrej Krabs, Mailboxde.com

23.4.2015
„I used this service for two times, and both times it was very smooth, safe and trustworthy. highly recommended service." Marcelo, Brazil

2.4.2015
„It was the first time to use Mailboxde, it was a great experience with them, highly recommended, but they forget to write down my P.O.Box but anyways it was arrived to me." Mohamed Maghawry Ahmed ( Jeddah )

31.3.2015
„Thank you for great service (and cheap). This is my first time of using it and it went smoothly." Tomas, Denmark

27.3.2015
„I just wanted to say thanks for the quick and super super cheap service! This is my second time with you and the service is excellent!" Valentino C.

25.3.2015
„Great service. Used it several times, and my impressions are: Professional, accurate, reliable, fast. Highly recommended!" Svetislav, Montenegro

25.3.2015
„First i would like to say your customer support is very bad , called today in order to receive some info and the man could not provide me , instead he told me that i need to send Email and he would answer that until 17:00 PM , but that was not the case , why do you have customer support when phone can\'t help and Email answer in 2-3 days ? We are new here just 4 package shipped until now and since today i;m not feeling that i would continue with you." Alan

Answer:
Dear Alan, I did not find your e-mail yesterday from 23. 3., you spoke german and I thought that the e-mail will be in german as well. We have received your first e-mail on 24. 3. at 1:24 AM, therefore we did not find your e-mail from 23. 3. This is our problem and we have plenty of room for improvement. We can scan your RMA numbers, it is possible. We will add this information to your account. However the requested shipment is without the RMA number. I apologize to you. We handle e-mails within one working day, although I know it's not too fast. Thank you for your understanding. Sincerely, Ondrej Krabs, Mailboxde.com

13.3.2015
„Thank you for the amazing service! My package has been placed in the hands of the delivery company within one day of arriving at Mailboxde.com." Jan S., Poland

13.3.2015
„Outstanding to have this service at fair price!! My item arrived very fast and perfect to USA. This is a great business needed for a long time!!" Timothy B.

7.3.2015
„It would be unfair for me to not offer my praise for a great service provided by the men and women here at Mailboxde.com. That, along with competitive pricing unseen anywhere (as far as I know). So far, 6 items have been sent (and another 5 that will be sent!), and all have been top rate. Go Mailboxde.com!" Firdaus S., Malaysia

2.3.2015
„Delivered Amazon.de Package to Belgium. Fast and easy service! Thx" K.G.

25.2.2015
„I chose your system and I am very disappointed ! My shipment hasn\'t any tracking number but this wasn\'t described in the list that I had to choose shipment service. My package would have been arrived since first days of February. Instead of that It seems that I have lost all the money I spent in order to buy a mobile phone sent via your service. I am very sad, I would not recommend your services to anyone." Theofanis Chimariotis

Answer:
Dear Mr. Chimariotis, I have sent the tracking number via e-mail once again. You can see this number on your Forwarding order. Your shipment was sent by Deutsche Post Small Package with insurance up to 35 EUR. Based on your e-mail we have decided to stop this service to Greece due to long transit time. I will inform you via e-mail about the complaint. Sincerely, Ondrej Krabs, Mailboxde.com

24.2.2015
„I am really content: fast service, reliable price. Really thanks. But there is one thing that should be fixed. I have typed address in format \"Street Name 12/34\", where 12 is building no, and 34 is flat no. But on my package there was only \"Street Name 12\" (without flat number). There was also no my phone number on package. Fortunately I have choosen ordinary post (Ceska Posta) and postman known my name, so he found me. I don\'t know if you are printing labels for packages automatically (then you should fix that bug in your system), or doing it manually (be more careful :))." Michal, Poland

21.2.2015
„I was first thinking that those guys don\'t even have any kind of support. But I called them via phone and got picked up by Ondrej (thanks to him) and assisted with filling out shipping details on my order. Mailboxde forwarded my shipment very quickly and their handling fees are really low. Big thanks to you Mailboxde! :D" Aleksei, Estonia

 
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